Tonya Ward
Fayetteville,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
20
20
years of professional experience
Work History
Medical Assistant
Ferncreek Cardiology PA
Fayetteville, NC
03.2015 - Current
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Responded to patient callbacks and phone-in prescription refill requests, cardiac clearances, along with disability paperwork.
- Conducted EKGs, spirometry testing, ABIs, EECP, pacemaker checks and other diagnostic tests as requested by the physician.
- Assist with Nuclear Stress testing, along with doing Exercise Stress test on patients.
- Educated patients about medications, procedures and physician's instructions.
- Organized patient charts before each day's clinic sessions began.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Administered medications as directed by physician or nurse practitioner.
- Provided emotional support to distressed patients during difficult times.
Certified Nursing Assistant
FerncreekSunbridge Care and Rehabilitation
Elizabethtown, NC
03.2004 - 03.2015
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Used mobility devices to transport patients.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Observed and reported unusual symptoms and changes to charge nurse.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Responded quickly to emergency situations involving sudden illness or injury.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Supported non-ambulatory residents in range of motion exercises.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
Home Health Caregiver
Interim Home Health
Whiteville, NC
02.2008 - 07.2010
- Maintained a clean and safe environment for the client; changing bed linens, cleaning bathrooms, vacuuming carpets, washing dishes, laundry.
- Provided assistance to patients with activities of daily living, such as bathing, grooming and toileting.
- Assisted clients with mobility issues by providing support for walking, transferring from bed to chair.
- Assessed the physical condition of clients on an ongoing basis including reporting any changes in health status to supervisor.
- Provided companionship services including reading aloud, playing games or engaging in conversation with clients.
- Demonstrated compassion and respect for all clients while maintaining professional boundaries at all times.
- Monitored patient vital signs and reported changes to physician or nurse.
- Encouraged independence among patients by helping them learn self-care skills that can be used independently without assistance from others.
- Promoted positive morale among patients by providing emotional support during difficult times.
- Observed safety precautions related to infection control practices in all areas where duties are performed.
- Transported clients to medical appointments or other destinations when necessary.
- Assisted with range-of-motion exercises designed to increase flexibility and strength of assigned patients.
- Actively listened to concerns expressed by family members concerning their loved one's condition or treatment plan.
- Administered medications as directed and documented medication administration in accordance with established policies and procedures.
- Ensured compliance with HIPAA regulations regarding confidentiality of patient information.
- Prepared meals according to prescribed dietary needs and monitored food intake of assigned patients.
- Developed individualized care plans based on assessments of clients' needs and preferences.
- Educated family members about how best to provide care for their loved one at home after discharge from facility or hospital setting.
- Helped client with medication self-administration.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Recognized emergency situations and implemented appropriate procedures.
- Assisted clients with proper exercises and rehabilitation.
- Checked patients' pulse, temperature and respiration.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
- Delivered high level of assistance with cooking, meal preparation and shopping.
Bladen County Emergency Room
Bladen County Hospital
Elizabethtown, NC
03.2006 - 07.2007
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Conducted basic diagnostic tests such as urinalysis or pregnancy tests under the direction of a physician.
- Cleaned examination rooms between patients using appropriate disinfectants.
- Prepared medical instruments and equipment prior to use by the physician.
- Transported patients to other departments or discharged them after treatment.
- Provided assistance with wound care including cleaning wounds, changing dressings, applying topical ointments and creams.
- Organized supply closets and restocked exam rooms when needed.
- Ensured that all safety regulations were followed during treatments.
- Monitored vital signs such as blood pressure, pulse rate, temperature, and respiration rate of patients.
- Performed clerical duties such as answering phones, filing paperwork, scheduling appointments or completing insurance forms.
- Assisted nurses with admissions, transfers, discharges, charting and documentation of patient information.
- Communicated effectively with family members regarding patient care plans and instructions for follow-up visits at home or other facilities.
- Provided emotional support to patients' families during difficult times.
- Greeted incoming patients and visitors, verified patient identification and collected patient information for registration.
- Observed changes in a patient's condition and reported any changes to the RN or MD immediately.
- Performed EKGs on patients according to established protocols.
- Maintained accurate records of patient treatments and progress notes in electronic health record system.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Answered patient call signals and signal lights to determine patients' needs.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
Education
Associate of Applied Science - Medical Assistant
Miller-Motte College
Fayetteville05-2014
Some College (No Degree) - General Studies
Bladen Community College
Dublin, NCSkills
- Inventory Management
- Medical Terminology
- HIPAA Compliance
- Procedure Assistance
- Patient-Focused Care
- Data Entry
- Indirect Patient Care
- Patient Scheduling
- Diagnostic Procedures
- Customer Service
- Calm and Level-Headed Under Duress
- Vital Sign Monitoring
- Direct Patient Care
- Communicating With Patient Families
- Doppler Proficiency (ABI testing)
- EKG Set up and Monitoring
- Certified in Basic Life Support (BLS)
- Vital Sign Monitors
- CPR
- Patient Feeding
- Maintaining Confidentiality
- Clinical Documentation
- Cardiac Testing
References
References available upon request.
Timeline
Medical Assistant
Ferncreek Cardiology PA
03.2015 - Current
Home Health Caregiver
Interim Home Health
02.2008 - 07.2010
Bladen County Emergency Room
Bladen County Hospital
03.2006 - 07.2007
Certified Nursing Assistant
FerncreekSunbridge Care and Rehabilitation
03.2004 - 03.2015
Associate of Applied Science - Medical Assistant
Miller-Motte College
Some College (No Degree) - General Studies
Bladen Community College
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