TONYA WASHINGTON
Charlotte
Summary
Customer Service Representative with 5 years of experience, adept at enhancing client satisfaction and retention through strategic problem-solving and active listening. Proficient in CRM software and time management, consistently delivering high-quality service and fostering trustful relationships. Committed to achieving measurable results and optimizing customer interactions in a fast-paced environment.
Dynamic individual with hands-on experience in Customer Relations and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
PSA
Prospect Airport Services
07.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Sales Representative
Spectrum
06.2023 - 07.2025
- Deliver exceptional service, enhancing client satisfaction and loyalty
- Identify and capitalize on sales opportunities, driving revenue growth
- Develop tailored proposals, effectively communicating value to clients
- Foster strong client relationships, ensuring long-term partnerships
- Address challenges successfully, achieving measurable sales results
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built strong client relationships through attentive follow-ups, enhancing loyalty and fostering long-term partnerships.
- Developed creative solutions to overcome client challenges, achieving successful outcomes and reinforcing trust in our services.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Reimbursement Specialist
CareMetx
12.2023 - 04.2024
- Ensured HIPAA compliance in communications, reducing claim denials and improving patient trust.
- Optimized patient coverage, significantly decreasing claim denials through effective collaboration.
- Enhanced billing accuracy with improved transcription, fostering trust and smoother experiences.
- Verified patient eligibility, facilitating seamless provider collaboration and patient satisfaction.
- Maintained a patient-centric approach, ensuring HIPAA compliance in all communications to safeguard sensitive information.
- Provided exceptional customer service when responding to patient inquiries about reimbursement status and procedures.
- Supported company objectives by maintaining compliance with all relevant state and federal regulations governing medical billing practices.
- Coordinated with insurance providers to verify customer's policy benefits in relation to claims.
- Ensured timely payment of claims by promptly addressing and resolving any discrepancies or issues with insurance providers.
Customer Service Representative
Maximus
01.2020 - 03.2023
- Handled high call volumes, resolving health insurance queries effectively
- Improved client understanding of HMOs, enhancing satisfaction
- Ensured data accuracy, boosting client interaction quality
- Fostered strong client relationships through empathetic communication, ensuring clients felt valued and understood.
- Clarified complex insurance options for clients, empowering informed decisions and boosting retention rates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Repertory Company HS
New York, NY06.2002
Skills
- Compassionate communication
- Organizational time strategies
- Proficient in CRM tools
- Relationship building
- Professional phone communication
- Service excellence
- Effective listening
- Effective problem resolution
Certification
- Certificate in Office and Administration at STRIVE
- Start Date: 2006-02
- End Date: 2006-06
Timeline
PSA
Prospect Airport Services
07.2025 - Current
Reimbursement Specialist
CareMetx
12.2023 - 04.2024
Sales Representative
Spectrum
06.2023 - 07.2025
Customer Service Representative
Maximus
01.2020 - 03.2023
High School Diploma -
Repertory Company HS
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