TONYA WATSON
Underwriter, Loan Processor
Modesto,CA
Summary
To obtain a challenging position in which my skills, abilities and experience will contribute to the success of the company and to my own personal growth.
Self-motivated and detail-oriented Consumer Loan Underwriter with special talent for building strong rapport and dynamic business relationships. Effective communicator with over 20 years of experience successfully managing several projects simultaneously while executing performance well under pressure.
Overview
25
25
years of professional experience
Work History
Consumer Loan Underwriter
Patelco Credit Union
12.2022 - Current
- Improved loan approval efficiency by streamlining underwriting processes and implementing automated tools.
- Reduced risk exposure for the company through thorough analysis of borrowers'' credit history, income, and collateral capabilities.
- Ensured compliance with federal and state lending regulations by conducting regular audits on loan files and documentation.
- Collaborated with loan officers to provide timely feedback on applications, expediting the approval process for qualified candidates.
- Assisted in developing training materials for new underwriters, fostering a collaborative team environment focused on quality assurance and professional development.
- Conducted comprehensive reviews of co-underwriter''s work to ensure accuracy, consistency, and adherence to established guidelines.
- Balanced workload efficiently while meeting tight deadlines for loan processing, maintaining high standards of accuracy throughout all stages of underwriting.
- Contributed to ongoing improvements in underwriting procedures by participating in team meetings and providing insightful suggestions for process enhancements.
Sr. Home Loan Processor
Patelco Credit Union -HQ Mortgage Lending Division
06.2019 - 12.2022
- Gathering information for the loan application, evaluating credit for applications, collecting data from clients, working closely with mortgage third party vendors, researching and correcting mistakes in applications, reviewing file documentation, meeting loan application deadlines, assisting Loan Officer with requests and tasks, processing of Refinance and Purchase transactions, Team Lead role, addressing team and borrower problems, concerns and issues, actively seeking information to understand member circumstances
- Streamlined the home loan processing system by implementing efficient document management practices.
- Enhanced customer satisfaction by providing timely updates and clear communication throughout the loan process.
- Collaborated with underwriters, ensuring accurate submission of documentation for swift approval decisions.
- Managed a high volume of loan applications, prioritizing tasks to ensure timely completion according to deadlines.
- Organized regular team meetings to discuss ongoing cases, share insights, and strategize improvements in overall workflow efficiency.
- Served as a reliable resource for colleagues, addressing questions and providing guidance on processing procedures to ensure consistency across the team.
- Identified potential issues within loan files early in the process, enabling quick resolution before delays could occur.
- Mentored junior processors on best practices in file organization, regulatory compliance requirements, and effective communication within the team structure.
- Assisted underwriting department in performing quality control audits on closed loans, identifying areas for improvement in future processes as needed.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Analyzed borrower credit reports and income statements to verify accuracy.
Closer/Funder / Commercial Loan Processor II
Bank of the West -Commercial Banking Division
06.2015 - 06.2019
- Completing complex loan processing due diligence leading up to loan closing, reviewing and understanding the credit approval process, working with third party vendors to obtain required documentation, working with loan officer and/or customer to obtain customer financial information, managing closing process with escrow, insurance company, title company and/or closing attorney, ensuring collateral is perfected and clearing post-funding conditions, requesting and/or preparing closing docs, reviewing documentation prepared by government agencies or attorneys, ensuring compliance related requirements are handled within appropriate timeframe
Sales and Service Associate
AAA Northern California, Nevada & Utah
05.2010 - 10.2014
- Functioning in a sales capacity, providing outstanding customer service, cross sales and generation of referrals for AAA products, services, and promotions, handling moderately complex customer transactions, providing training and technical guidance to other associates, achieving Associate level sales and service goals, performing sales and/or operational functions for AAA members
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Managed customer relations through communication and helpful interactions.
- Trained and mentored junior staff on customer service strategies and techniques.
Assistant Manager
Crazy 8 Store / Gymboree
03.2009 - 03.2010
- Supervising a team of 2 to 4 workers during shifts, counting register drawers and preparing daily bank deposits, resolving customer issues and complaints, setting up promotional displays and restocking products, creating scheduling for the retail staff, training and supporting new and existing staff
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
Sales Associate
Ashley Stewart/ Urban Brands
03.2006 - 03.2009
- Establishing positive rapport with customers to determine needs and sell plus size fashion, using skills in upselling to regularly exceed sales targets, displaying merchandise to create a visually appealing sales floor, inventory management, leading cashier
Senior Loan Processor Admin
E-Loan, INC
10.2002 - 04.2008
- Processing various types of residential mortgage loan files, submitting loan documentation to credit/underwriter for approvals, reviewing all credit and loan documentation, working with third parties throughout the loan process, completing loan due diligence on all files, directing assistant and admin to Loan Officers, recognized for continually providing excellent customer service
- Streamlined loan processing by implementing efficient workflow systems and task prioritization.
- Enhanced customer satisfaction with timely and accurate loan processing, maintaining clear communication throughout the process.
- Collaborated with underwriting team to ensure accurate risk assessment and appropriate loan approvals.
- Managed a high-volume pipeline of loans, consistently meeting deadlines and maintaining accuracy in documentation.
- Assisted in training junior loan processors, resulting in increased productivity across the team.
- Handled any conditions sent from underwriting departments.
- Evaluated approvals against established bank and government lending standards.
Skills
- Financial History Reviews
- Risk Assessments
- Reporting Requirements
- Customer Relationship Development
- Debt-to-Income Ratios
- Employment Verification
- Analytical Thinking
- Credit Analysis
- Risk Evaluations
- Tracking Spreadsheets
- Computer Proficiency
- Customer Service
- Organizational Skills
- Fraud Detection
- Loan Structuring
- Risk Evaluation
Timeline
Consumer Loan Underwriter
Patelco Credit Union
12.2022 - Current
Sr. Home Loan Processor
Patelco Credit Union -HQ Mortgage Lending Division
06.2019 - 12.2022
Closer/Funder / Commercial Loan Processor II
Bank of the West -Commercial Banking Division
06.2015 - 06.2019
Sales and Service Associate
AAA Northern California, Nevada & Utah
05.2010 - 10.2014
Assistant Manager
Crazy 8 Store / Gymboree
03.2009 - 03.2010
Sales Associate
Ashley Stewart/ Urban Brands
03.2006 - 03.2009
Senior Loan Processor Admin
E-Loan, INC
10.2002 - 04.2008
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