Tonya Webb
Church Hill,TN
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
17
17
years of professional experience
Work History
Receptionist
Regional Eye Surgery Center
03.2023 - Current
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Coordinated communication between medical staff and patients to enhance service delivery.
- Processed incoming calls and inquiries, ensuring accurate information dissemination.
- Maintained patient records and confidentiality in compliance with HIPAA regulations.
- Developed a welcoming environment that improved patient satisfaction and engagement.
CNA
Niswonger Surgery Children's Hospital
10.2020 - 03.2023
- Assisted patients with daily living activities to enhance comfort and independence.
- Monitored vital signs and reported changes to nursing staff for prompt care adjustments.
- Collaborated with interdisciplinary teams to develop personalized care plans for residents.
- Provided emotional support and companionship to patients, fostering a positive environment.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Customer Service Representative
Lowe's
10.2008 - 02.2021
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls while maintaining quality service standards.
- Developed and maintained comprehensive knowledge of product offerings to assist customers effectively.
- Collaborated with team members to streamline processes, enhancing overall efficiency in service delivery.
- Trained new staff on company policies, customer engagement strategies, and software tools.
- Facilitated conflict resolution by employing active listening skills and empathetic communication techniques.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Volunteer High School
Church Hill, TNSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Appointment scheduling
- Office administration
- File management
- Clerical support
- Front desk operations
- Customer service
- Documentation
Timeline
Receptionist
Regional Eye Surgery Center
03.2023 - Current
CNA
Niswonger Surgery Children's Hospital
10.2020 - 03.2023
Customer Service Representative
Lowe's
10.2008 - 02.2021
High School Diploma -
Volunteer High School
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