TONYA WETHINGTON

• Implemented harm reduction techniques aimed at reducing risks associated with drug use or unsafe behaviors.
• Facilitated educational workshops on topics such as addiction recovery, harm reduction strategies, stress management and relapse prevention.
• Collaborated with multidisciplinary teams including physicians, pharmacists, social workers, case managers, discharge planners and other healthcare personnel regarding utilization management issues.
• Implemented cost-saving strategies, resulting in a reduction in operational expenses.

• As a Case Manager Supervisor at this time, I had the primary role and responsibility of overseeing Case Managers within Adanta, as well as the individual assigned cases for participants who received Medicaid Waiver. The individuals Adanta served and continues to serve have a diagnosis of intellectual or developmental disability and receive either Supports for Community Living Waiver or the Michelle P. Waiver. At this time, I was the only CM/CMS who completed the SCL and PASRR waiver. My role requires me to supervise case managers and direct support staff to guarantee staff competency and ensure quality of care for the participants served.rved. I assisted in evaluating case centered supports and making sure that they are being implemented. The position required that I assess participants for eligibility for services, and that I assist in determining the agencies' capability of providing the appropriate supports needed. As a case manager I ensured all participants needs are being met, satisfaction of services, and monthly face to face monitoring was being completed. As Case Manager Supervisor I had administrative responsibilities and worked with the Program Director on case manager reports and budgeting. I also assisted in developing, reviewing and the implementation of some of Adanta's policies and procedures.
• Resolved conflicts between clients, families, care providers, and other stakeholders involved in the case management process.
• Conducted initial assessments to determine client eligibility for programs and services.
• Conducted home visits to assess living conditions and support needs.
• Advised Case Managers on appropriate interventions based on individual client needs.
• Prepared and maintained budgets, personnel records or training manuals.
• Identified barriers to client success and developed strategies to overcome them.
• Prepared and presented case reports and summaries to stakeholders and management.
• Created educational materials on topics related to case management such as documentation requirements or crisis intervention techniques.
• Advocated for clients by obtaining information regarding treatment options and clinical status.
• Developed strategies to improve workflow efficiency in order to meet performance objectives.
• Recruited, interviewed, and hired volunteers and staff.

As a case manager, I assisted individuals with a diagnosis of intellectual or developmental disabilities. I worked with the individuals, their families, and anyone that they chose who was involved in their daily care and life. I provided them with an option of services and waivers that best met their needs. As a case manager, I have worked with the following waivers: the SCL waiver, MPW waiver (traditional/non-traditional), and ABI (acute and long-term). I was also a PASRR evaluator, and I also worked in IDD crisis prevention. As a case manager, I collaborated with a team to form goals and resolutions that concerned the individual and led them to become more independent and live a fuller and better life. I managed the services that the individual received and updated their plan of care as needed per their choice, needs and wants.

• Assisted individuals with eligibility for available benefits.
• Compiled reports on cases and submitted them to supervisors as required.
• Participated in interdisciplinary team meetings to discuss treatment options.
• Maintained logs and electronic client records following department and agency policies for effective monitoring.
• Prepared and maintained budgets, personnel records or training manuals.
• Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
• Maintained accurate case records and documentation according to agency guidelines.
• Maintained confidentiality and adhered to professional ethics and standards.
• Conducted home visits to assess the safety of living environments for clients.
• Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
• Consulted with staff on resolution of complex service issues.
• Advised staff members on effective strategies for working with challenging client behaviors.
• Coordinated transportation services for clients who lacked access to reliable transportation.
• Conducted initial assessments to determine client eligibility for programs and services.
• Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
• Provided referrals to appropriate medical, mental health, and social services.
• Advocated on behalf of clients to secure necessary services and support.
• Provided crisis intervention support for clients in emergency situations.
• Monitored client progress through regular follow-ups and case reviews.
• Educated clients about mental health conditions, medications and self-care techniques.
• Participated in professional development opportunities to stay current with best practices in case management.
• Assisted clients in setting realistic goals and developing action plans.
• Developed and maintained relationships with community resources and service providers.
• Assessed clients' needs, developed service plans and monitored progress towards goals.
• Transitioned clients to different providers based on progress or needs.
• Adhered to ethical principles and standards to protect clients' confidential information.
• Implemented crisis intervention strategies as needed to address emergent client issues.

As a residential associate, I worked in individual's homes who were diagnosed with intellectual and developmental disabilities. I assisted them with their daily needs such as bathing, cooking, dressing, hygiene, medication administration and some with transferring and walking. This was my start with Adanta and I really enjoyed working with the individuals. We learned from each other and I really got appreciation for this field. I also assisted them with doctor appointments and keeping in touch with their friends and families. I was a guest in their home and was glad that they invited me in to work with them.

• Responded promptly to any emergency situation that may arise within the facility.
• Encouraged independence among residents by providing them with opportunities for self-care.
• Initiated conversations with residents about topics relevant to their interests.
• Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
• Chaperoned group-sponsored trips and social functions.

• As a residential supervisor, I completed many tasks, but my number one concern was the safety of the residents and making sure that all their needs were being met. I completed tasks such as the schedules of my employees and the individuals that the employees related to and worked well with.
• Doctor appointments, medications.
• Assisted with the development and implementation of service plans for residents.
• Organized and led weekly floor meetings to communicate policy updates and address resident concerns.
• Responded promptly to emergency situations involving clients or staff members.
• Collaborated with other agencies to coordinate services for residents.
• Provided feedback on job performance reviews for direct reports.
• Developed and implemented community engagement programs to foster a supportive living environment for residents.
• Assisted in the management of room assignments and move- and -out processes to ensure smooth transitions.
• Chaperoned group-sponsored trips and social functions.
• Completed resident welfare checks and coordinated with facility staff to meet resident needs.
• Served as a role model for staff by exhibiting professional behavior at all times.
• Provided safe, supportive and caring living environment for every resident.