Tonya Wicks
Brandon,MS
Summary
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
8
8
years of professional experience
Work History
Office Manager
Trifecta Real Estate
10.2024 - 12.2025
- Supported daily office operations by managing schedules and coordinating meetings.
- Organized and filed documents, improving accessibility of important information.
- Responded to inquiries via phone and email, providing excellent customer service support.
- Developed onboarding materials for new hires, facilitating smoother transitions into roles.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Completed bi-weekly payroll for 2 employees.
Branch Accounting Assistant
Tower Loan
06.2021 - 09.2024
- Conducted regular audits of financial documents for accuracy and compliance.
- Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Entered figures using 10-key calculator to compute data quickly.
- Presented audit findings to accounting manager after reviewing results and paperwork.
- Processed daily sweep of branch bank accounts to master account.
- Processed insurance transfer of accounts purchased from other loan companies.
- Served as back-up to Branch Accounting Manager.
Customer Service Specialist
Magnolia Inspections
01.2018 - 06.2021
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed appointment scheduling, enhancing operational efficiency for inspection services.
- Implemented feedback mechanisms to improve customer satisfaction and service delivery.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promptly responded to inquiries and requests from prospective customers.
Education
No Degree -
Holmes Community College
Goodman, MSSkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Bookkeeping
- Document management
- Clerical support
- Mail handling
Timeline
Office Manager
Trifecta Real Estate
10.2024 - 12.2025
Branch Accounting Assistant
Tower Loan
06.2021 - 09.2024
Customer Service Specialist
Magnolia Inspections
01.2018 - 06.2021
No Degree -
Holmes Community College