Tonya Williams
Sugar Land,TX
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
8
8
years of professional experience
Work History
Program Manager
Texas Health and Human Services
Houston, TX
04.2019 - 08.2023
- Developed project plans, identified risks, set objectives and monitored progress towards completion.
- Communicated regularly with external partners to ensure alignment of strategies and goals.
- Drafted reports for senior management highlighting key milestones achieved throughout the program lifecycle.
- Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
- Identified areas of improvement in existing processes, procedures and systems related to the program delivery cycle.
- Provided guidance and support to team members in order to achieve targets within defined deadlines.
- Analyzed data collected during the course of the program operations and reported results accordingly.
- Reviewed customer feedbacks on a regular basis in order to identify potential areas of improvement in service delivery.
- Assessed accurate and relevant information for fact-based decision making.
- Analyzed and interpreted complex data sets and reports.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Provider Investigator
Texas Health and Human Service Commission
Houston, TX
03.2015 - 04.2019
- Conducted interviews with witnesses and suspects to obtain information related to case.
- Reviewed police reports, medical records, and other documents for evidence.
- Organized and maintained files of all investigative activities.
- Analyzed data gathered during investigations to determine the validity of claims or theories.
- Provided expert testimony in court concerning investigation findings.
- Developed strategies for gathering additional evidence or intelligence related to cases.
- Collaborated with local law enforcement agencies on criminal investigations.
- Prepared detailed reports summarizing investigative activities and results.
- Attended training sessions to stay current on new investigative trends and technologies.
- Adhered to departmental policies regarding investigations and reporting procedures.
- Presented case summaries at team meetings for review purposes.
- Reported results of investigations with written observations and photographs, and produced final reports.
- Completed comprehensive face-to-face interviews with subjects, neighbors and employers to generate reports to document investigative findings.
- Maintained detailed case log of all cases assigned to monitor progress and completion.
- Maintained organized records of all information and material pertinent to open investigations.
- Developed case plans and conducted comprehensive investigation tactics to obtain necessary evidence.
- Testified under oath in administrative hearings and criminal court cases.
- Trained and mentored field investigators and worked with team lead to identify skills, problem areas and opportunities for staff development and improvement.
- Documented facts and statements gathered from complainants, witnesses and accused persons.
Education
MBA - Public Administration
University of Phoenix
Tempe, AZ2021
Bachelor of Science - Criminal Justice
Prairie View A & M University
Prairie View, TX2002
Skills
- Quality Assurance
- Regulatory Compliance
- Customer Service
- Data Analysis
- Team Development
- Attention to Detail
- Policy and Procedure Improvements
- Program Leadership
- Critical Thinking
- Interpersonal Skills
- Process Improvement
- Problem-Solving
- Relationship Building
- Verbal and Written Communication
- Detail Oriented
- MS Office Applications
- Decision-Making
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The secret of success is to do the common thing uncommonly well.
John D. Rockefeller Jr.
Timeline
Program Manager
Texas Health and Human Services
04.2019 - 08.2023
Provider Investigator
Texas Health and Human Service Commission
03.2015 - 04.2019
MBA - Public Administration
University of Phoenix
Bachelor of Science - Criminal Justice
Prairie View A & M University
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