TONYA WILLIAMS
Norfolk,VA
Summary
Proud military veteran who is a quick learner, detail-oriented and equipped with administrative, organizational and customer service skills. Diligent professional capable of multitasking and organizing; a team-player and devoted to giving every customer a positive and memorable experience.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Facilities Clerk
Federal Bureau of Prisons
Tallahassee, FL
02.2017 - 08.2023
- Handled and coordinated the day-to-day office support duties, including answering telephones, filing, and scheduling
- Performed weekly AR/AP functions; reconciled receipts and shipments with actual on- hand materials
- Accomplished routine safety inspections and provided monthly inspection reports/logs
- Maintained cleanliness and order of assigned facilities and materials; inventoried on-hand assets weekly
- Utilized hand trucks, pallet jacks, forklifts and other various equipment for the shipment and receipt of materials.
Inside Sales Representative/ Customer Service Call Center
Ferguson Enterprises, Inc
Orlando, FL
11.2015 - 01.2017
- Worked hand-in-hand with outside sales associates to determine needs of customers and recommended appropriate products and solutions
- Received incoming calls from customers and outside sales reps to research, identify and price needed products
- Delivered personalized customer service through timely quotations and accurate sales orders; was readily available and able to troubleshoot issues and elevate them as necessary
- Coordinated deliveries with the warehouse or other delivery services; answered sales calls for general information, addressed and resolved customer concerns or questions
- Possessed ability to adapt and learn all applications quickly, met all deadlines; customer service- oriented, built long lasting relationships and exhibited strong aptitude and high motivation for sales and upsells.
Sales Coordinator
The Source
Hampton, VA
05.2012 - 10.2015
- Tracked quotes and job statuses through technical database; compiled reports to show updates on projects to senior management
- Completed statements of work (SOW) documentation in compliance with Naval procedures and regulations
- Regularly updated inventory system, provisioned customer quotes and maintained just-in-time pricing
- Handled and updated production schedule reporting for multiple locations and military bases.
Logistics Supply Manager
United States Air Force
Dover, United States
04.1992 - 04.2012
- Excelled in office and warehouse/materials management while interacting professionally with base customers, directors and other associates to meet and exceed organizational goals; collaborated effectively with team members to ensure smooth daily operations.
- Organized daily administrative tasks using Microsoft Office Suite for data entry, filing and document preparation; handled customer inquiries, providing prompt and helpful responses and remedies to ensure a positive and effective resolution.
- Maintained accurate records and assisted in generating reports; created training manuals and standards of procedure (SOP) to assist in the location, purchase, back-order and estimation of times of arrival (ETA) for materials.
- Utilized multiple automated interface systems to research, order and track on-hand or back-ordered materials for Department of Defense and other civilian entities; saved over $227,000 in operating costs by targeting unnecessary or dated ineffective materials.
- Employed use of hand trucks, pallet jacks, forklifts and other various equipment to deliver, maintain and inventory assets totalling over 1.5 billion dollars.
- Performed routine OSHA and safety inspections; implemented continuous quality control measures by researching and resolving asset delinquencies or other discrepancies.
Education
B.S - Management Information Technology
Western Governors University
12.2024
Skills
- Microsoft Office Suite
- Customer Service
- Data Entry
- Telephone Etiquette
- Complaint Resolution
- Relationship Building
- Records and Account Management
- Attention to Detail
- Self-Motivated and Independent
- Teamwork and Cooperation
- Effective Communication
- Punctual and Reliable
- Interpersonal Skills
Certification
Microsoft Office Suite (10+ years)
Inside Sales (5 years)
Accounts Payable and Receivable (10+ years)
Timeline
Facilities Clerk
Federal Bureau of Prisons
02.2017 - 08.2023
Inside Sales Representative/ Customer Service Call Center
Ferguson Enterprises, Inc
11.2015 - 01.2017
Sales Coordinator
The Source
05.2012 - 10.2015
Logistics Supply Manager
United States Air Force
04.1992 - 04.2012
B.S - Management Information Technology
Western Governors University
Similar Profiles
Christopher ReimerChristopher Reimer
Nurse Practitioner at Federal Bureau Of PrisonsNurse Practitioner at Federal Bureau Of Prisons
Taylor L PageTaylor L Page
Human Resources Specialist at Department of Justice – Federal Bureau of PrisonsHuman Resources Specialist at Department of Justice – Federal Bureau of Prisons
Jerrold DerocheJerrold Deroche
Special Investigative Services at Federal Bureau Of PrisonsSpecial Investigative Services at Federal Bureau Of Prisons
John CheletteJohn Chelette
Assistant Security Officer at Federal Bureau Of Prisons Department Of JusticeAssistant Security Officer at Federal Bureau Of Prisons Department Of Justice
Sarrah Slade-NewtonSarrah Slade-Newton
Evening Service Coordinator, Learning Commons at Old Dominion UniversityEvening Service Coordinator, Learning Commons at Old Dominion University