Tonya Williams
Fort Lauderdale,FL
Summary
Well-qualified Property and Personnel Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Accomplished Real Estate Agent skilled at evaluating and marketing investment properties through large scale open houses. Expertly analyzes comparable property, short sale and foreclosure statistics to realize clients' best possible financial return. Well-developed network of real estate professionals, mortgage lenders and inspectors.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Licensed Associate Real Estate Broker CAM Agent
Earthrise Realty Inc.
01.2018 - Current
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Compared recently sold area properties to determine competitive market prices.
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
- Day to day management of several residential annual and seasonal leases
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms
- Advised and informed prospective clients on current market activities and conditions
- Completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals
- Prepared homes for client arrivals during open house events and established signage and wayfinding aids
- Confirmed compliance with federal and state laws to enforce regulations and monitor sales
- Interviewed clients and generated lists of potential properties meeting specific requirements from available listings
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations
- Negotiated, facilitated, and managed real estate transactions
- Communicated with clients to understand property needs and preferences
- Maintained connections with clients to encourage repeat business and referrals
- Advised clients on market conditions and property value for informed decision-making
- Advertised client properties through websites, social media, and real estate guides
- Presented purchase offers to sellers for consideration
- Developed and maintained relationships with clients through networking, postcards, and cold calling
- Marketed and sold property for clients by hosting open houses and advertising online and in print
- Conducted comprehensive market analysis to identify opportunities for investors
- Liaised between buyers and sellers to provide positive experiences for both parties
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads
- Wrote listings detailing and professionally highlighting property features to increase sales chances
- Reviewed market research data and changed sales plans accordingly
- Developed and presented proposals to clients to raise awareness of potential real estate investments
- Reviewed and executed confidential documents, contracts and disclosures
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions
- Prepared and presented contracts and other legal documents to clients
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages
- Developed new business and managed new and existing clients
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales
- Coordinated appointments to show tenants and buyers prospective homes
- Leveraged market knowledge and analysis to provide guidance and advice on best options for clients
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales
- Developed and implemented marketing strategies to maximize sales and attract new clients
- Performed home evaluations and developed competitive market analysis for individual homes
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients
- Generated leads for sales and rental properties through cold calls and referrals
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports
- Collaborated with stakeholders to complete property sales and purchases
Owner Broker Property MGR
Totally Distinctive Realty Group Inc.
01.2002 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Accounting for book of up to 150 single family homes
- Proficient in Landlord/Tenant laws and legal practices
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant
- Introduced prospective tenants to types of units available and performed tours of premises
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
- Coordinated with janitorial and engineering staff on maintenance and upkeep
- Developed and implemented marketing strategies to increase occupancy rates
- Coordinated with legal counsel to resolve tenant disputes
- Maintained sufficient number of units market-ready for lease
- Administered operations to handle needs of more than 300 tenants across 150 property units
- Communicated effectively with owners, residents, and on-site associates
- Collected and maintained careful records of rental payments and payment dates
- Conducted regular inspections of both interior and exterior of properties for damage
- Kept properties in compliance with local, state and federal regulations
- Implemented and enforced policies and procedures to maintain properties to highest standards
- Monitored and tracked payments and expenses, providing timely and accurate financial reports
- Coordinated appointments to show marketed properties
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates
- Delivered emergency 24-hour on-call service for tenants on building issues
- Maximized rental income while minimizing expenses through effective planning and control
- Generated leads for sales and rental properties through cold calls and referrals
- Responded to Common Area Maintenance (CAM) inquiries
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports
- Completed annual rent calculations using housing database software
- Developed annual operating budgets and forecasts, as well as sales and marketing plans
- Generated professional networks by engaging in professional, industry and government organizations
Sales Agent Property MGR Team MGR
Trendsetters LLC At Keller Williams Central DE
03.2003 - 01.2006
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Managed team of 6 agents/employees
- Day to day management of up to 150 residential and commerical leases
- Financial accounting for up to 150 property management units
- Coordinated inspections/repairs for up to 150 property management units
- Marketing
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
- Met with clients, delivering presentations, and educating on product and service features and offerings
- Established and cultivated solid business relationships with new or existing customers
- Closed lucrative sales deals using strong negotiation and persuasion skills
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates
- Evaluated performance against goals and implemented appropriate development plans
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities
- Recruited and hired top-level talent to add value and expertise to sales department
- Built relationships with customers and community to establish long-term business growth
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Resolved problems with high-profile customers to maintain relationships and increase return customer base
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning
- Managed accounts to retain existing relationships and grow share of business
- Implemented systems and procedures to increase sales
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy
- Compiled and analyzed data to determine approaches to improve sales and performance
- Prepared sales presentations for clients showing success and credibility of products
- Directed sales support staff in administrative tasks to help sales reps close deals
- Organized promotional events and interacted with community to increase sales volume
Real Estate Sales Agent Property MGR
Patterson-Schwartz
06.1998 - 02.2003
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Qualified and represented multiple clients in sale or purchase of residential and commercial property
- Coordinated inspections, appraisals, repairs and closings for Sale clients
- Marketing
- Administered operations to handle needs of more than 100 tenants across 50 property units
Real Estate Sales Agent
C21 Blue Hen Realty
04.1996 - 06.1998
- Negotiated between buyers and sellers of properties with efficiency and transparency to maximize profits and maintain satisfaction of clients.
- Educated clients on sales and buying processes and advised buyers on making decisions.
- Communicated with clients to understand property needs and preferences.
- Coordinated appointments to show marketed properties.
- Rookie of the Year for 1996 & 1998
Education
High School Diploma -
Dover High School
Dover, DE1990
Real Estate
Wesley College
Dover, DE1996
Sales Broker Course
Delaware School of Real Estate
Wilmington, DE2006
Florida Broker Sales Course
Gold Coast School of Real Estate
Sunrise, FL2018
CAM Licensing Course
Gold Coast School of Real Estate
Sunrise, FL2022
Skills
- Contracting
- Social Media Marketing
- Legal Document Preparation
- Financing Requirements
- Home Tours
- Appraisal Procedures
- Sales Brochure Development
- Employee and client management
- Basic accounting
- Buildium property management software
- Basic QuickBooks applications
- Licensed real estate agent
- Licensed Real Estate Broker
- Real Estate Transactions
- Real estate experience
- Real estate law
- Real estate knowledge
- Real Estate Loans
- Knowledge of Florida and Delaware real estate laws
- Real estate industry understanding
- Real estate development
- Residential real estate development
- Real Estate Closing Processes
Accomplishments
- Managed a team of 3 real estate agents who were the top grossing team 6 months in a row.
- Won the 1999 Five Star Real Estate Agent Award.
- Selected by management to work with relocation clients dissatisfied with assigned agent, resulting in a 100% salvage rate.
- Increased client base by 98% through personal referrals.
- Ranked in the top 20% of agents in the U.S.
- Completed hundreds successful real estate transactions.
- Supervised team of 3 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved streamlined accounting of rental properties by introducing Buildium Property MGMT software for day to day management and financial accounting tasks.
- Documented and resolved multiple sales and management tracking issues which led to a more streamlined process and eliminating unnecessary costs.
Affiliations
National Association of Realtors (NAR)
Kent County Association of Realtors (KCAR)
Broward, Palm Beaches & St. Lucie Realtors
Licensed Community Association Manager Florida
Certification
- Broker license Delaware 27+ years
- Property Manager 20+ years
- Broker license Florida 5+ years
- CAM license Florida 1+ years
Timeline
Licensed Associate Real Estate Broker CAM Agent
Earthrise Realty Inc.
01.2018 - Current
Sales Agent Property MGR Team MGR
Trendsetters LLC At Keller Williams Central DE
03.2003 - 01.2006
Owner Broker Property MGR
Totally Distinctive Realty Group Inc.
01.2002 - Current
Real Estate Sales Agent Property MGR
Patterson-Schwartz
06.1998 - 02.2003
Real Estate Sales Agent
C21 Blue Hen Realty
04.1996 - 06.1998
High School Diploma -
Dover High School
Real Estate
Wesley College
Sales Broker Course
Delaware School of Real Estate
Florida Broker Sales Course
Gold Coast School of Real Estate
CAM Licensing Course
Gold Coast School of Real Estate
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