Summary
Overview
Work History
Education
Skills
Timeline
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Tonya Williams

Casa Grande,AZ

Summary

Dynamic leader with proven expertise in customer service and team leadership honed at Foodcity and other notable establishments. Excelled in staff training and development, significantly enhancing team performance and customer satisfaction. Skilled in money handling and problem-solving, consistently achieving operational excellence and driving sales strategies.

Overview

11
11
years of professional experience

Work History

Assistant Manager

Foodcity
10.2021 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.

Cook

Rudy's BBQ And Country Store
11.2020 - 06.2021
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.

Shift Manager

McDonald's Restaurant
05.2017 - 09.2020
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Lead Cashier

MacDonald's Restaurant
09.2013 - 04.2017
  • Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.

Education

Associate of Applied Science - Automotive Technology

University of New Mexico, Gallup Branch
Gallup, NM
05-2008

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Customer relations
  • Team motivation
  • Staff training and development
  • Employee scheduling
  • Customer rapport
  • Sales strategies

Timeline

Assistant Manager

Foodcity
10.2021 - Current

Cook

Rudy's BBQ And Country Store
11.2020 - 06.2021

Shift Manager

McDonald's Restaurant
05.2017 - 09.2020

Lead Cashier

MacDonald's Restaurant
09.2013 - 04.2017

Associate of Applied Science - Automotive Technology

University of New Mexico, Gallup Branch

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Tonya Williams