Tonya Williams
Forkland
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2026
2026
years of professional experience
Work History
Manager
State of Alabama ABC board
01 2021 - Current
- Increased product visibility by skillfully creating and maintaining attractive liquor displays.
- Ensured compliance with state regulations regarding the sale of alcoholic beverages, preventing potential fines or penalties.
- Boosted sales performance by effectively executing promotional events and tastings for customers.
- Conducted regular store visits to ensure proper product placement and presentation standards were met.
Leasing Consultant
Brookstone Apartment Homes
02 2018 - 01.2021
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Greeted clients, showed apartments, and prepared leases.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Distributed and followed up on tenant renewal notices.
Customer Service Representative
Alorica
02.2015 - 02.2018
- Resolved customer complaints with empathy, resulting in increased .
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
Customer Service Lead
Sykes
04.2013 - 02.2015
- Processed customer service orders promptly to increase customer satisfaction.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Assisted customers with compromised debit cards and issued new credentials.
Money Center Associate
Walmart
06.2009 - 03.2013
- Handled wire transfers accurately, ensuring timely completion of both domestic and international transactions.
- Established strong customer relationships by offering personalized assistance with banking services and transactions.
- Collaborated with team members to achieve branch goals and improve overall performance.
- Performed various money center services to customers.
Education
High School Diploma -
Greene County High School
Eutaw Alabama05.2002
Skills
- Communication Skills
- Active Listen Skills
- Empathetic Skills
- Positive Attitude
- CRM
- Knowledge Base
- Citrix Zendesk
- Remote Desktop Application
- Start Tool
- Multitasking
- Synergy
- Leadership Skills
- Collections Skills
- Banking Knowledge
- Product Learning
- Sales
- Inbound & Outbound Calls
- Warm / Cold Transfers
Skills
- Windows 10
- Technical Support
- Time Management
- Microsoft Word/ Excel / Teams /Outlook
- Adaptability
- Payment Arrangements
- Demographics
- ACH
- Debit / Credit
Timeline
Customer Service Representative
Alorica
02.2015 - 02.2018
Customer Service Lead
Sykes
04.2013 - 02.2015
Money Center Associate
Walmart
06.2009 - 03.2013
High School Diploma -
Greene County High School
Manager
State of Alabama ABC board
01 2021 - Current
Leasing Consultant
Brookstone Apartment Homes
02 2018 - 01.2021
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