Tonya Williams

• Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
• Processed payments and applied to customer balances.
• Maintained high volume of calls and met demands of busy and productive group.
• Negotiated to collect balance in full.
• Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
• Increased productivity levels through efficient time management and prioritization of daily tasks.
• Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.

assistant manger, customer service, scheduling, input and output of money, collections, maintaining and upkeep of records, balance cash drawer and records for audtiting, upkeep of bank

anawering incoming calls, maintaing and handling customer accounts, troubleshooting of equipement, billing issues, customer satisfaction issues, auditing accounts