Tonya Wimberley
Camden,TN
Summary
Organized and dedicated Administrative Professional with proven track record of providing exceptional customer service in fast-paced environments. Keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
25
25
years of professional experience
Work History
Chiropractic Receptionist
Camden Chiropractic Center
Camden, TN
01.2022 - Current
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
- Completed patient referrals to other medical specialists.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
Front Desk Associate
Chesemore Dental Of Camden
Camden, TN
10.2019 - 06.2021
- Managed day to day scheduling
- Educated patients with treatment recommendations
- Corresponded with insurance companies and all other necessary professionals for best interest of patient and practice
- Documented day to day and end of month production reports
- Demonstrated ability to work on multiple time sensitive projects
- Maintained strict confidentiality for practice and patients
- Maintained and developed appropriate filing system for practice
- Became key point of contact for patients, providers, and vendors.
- Received and posted all patient payments
Dental Office Manager
Dr. Robert L. Horton, Jr., D.D.S, PC (Retired)
Camden, Tennessee
10.2010 - 10.2019
- Managed costs and billing and resolved financial discrepancies.
- Oversaw appointment scheduling and itinerary coordination for both patients and providers.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Performed billing, collection and reporting functions for office.
- Provided primary customer support to all patients and vendors.
- Maintained patient satisfaction with forward-thinking strategies focused on addressing their needs and resolving concerns.
- Responded to patient requests for products, services and company information.
- Offered advice and assistance to patients, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Cultivated patient loyalty, promoted repeat patients, and improved patient/provider relationships.
- Created and maintained detailed database to track patient treatment needs.
- Executed multiple projects efficiently, including daily and month end A/R & A/P reports.
- Delivered excellent customer service, resulting in consistent above excellent customer satisfaction rating.
- Played instrumental part in office receiving "Best Dental Office" for nine consecutive years.
Loan Officer & Teller
TVA Credit Union
New Johnsonville, TN
08.2008 - 09.2010
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Maintained strict confidentiality of bank records and client information.
- Proactively identified solutions for customers experiencing credit issues.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates via telephone and in-person.
- Processed customer transactions promptly, minimizing wait times.
- Executed wire transfers, stop payments and account transfers.
- Counted, verified and handled deposits on daily basis.
- Balanced cash drawer at end of each day.
- Maintained friendly and professional customer interactions.
Loan Assistant
FirstBank
Camden, TN
10.2003 - 12.2007
- Cultivated productive relationships with clients, realtors and title/escrow officers to increase profits and expand customer base.
- Reviewed application files to check for completion and compliance with institutional standards.
- Ordered information such as credit reports, environmental assessments and property appraisals.
- Processed Mortgage, Consumer, and Business loans.
- Maintained compliance with Fair Lending Practices, Home Mortgage Disclosure Act guidelines, Truth in Lending Act requirements and bank policies.
- Presented borrowers with information about repayment and terms of loans.
- Entered all loan information into bank database.
- Scheduled and conducted mortgage closings.
- Delivered excellent customer service and answered questions from borrowers throughout loan process in friendly and courteous manner.
Loan Officer
TVA Credit Union
Camden, TN
09.2001 - 10.2003
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Advised clients on mortgage, education and personal loans.
- Maintained strict confidentiality of bank records and client information.
- Complied with regulatory requirements of Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Legal Secretary
Whitworth Law Firm
Camden, TN
02.2001 - 08.2001
- Transcribed legal documents and phone conversations.
- Created, indexed and maintained client binders.
- Filed documents with courts on behalf of attorney.
- Diligently edited legal correspondence for grammar and spelling.
- Organized files for court proceedings.
- Obtained signatures from attorneys for legal documents.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
Loan Assistant
Bank Of Huntingdon - Camden Branch
Camden, TN
01.1996 - 02.2001
- Cultivated productive relationships with clients, realtors and title/escrow officers to increase profits and expand customer base.
- Maintained compliance with Fair Lending Practices, Home Mortgage Disclosure Act guidelines, Truth in Lending Act requirements and bank policies.
- Ordered information such as credit reports, and property appraisals.
- Scheduled and conducted mortgage closings.
- Entered all loan information into bank database.
- Presented borrowers with information about repayment and terms of loans while delivering excellent customer service.
Education
Clinical Psychology
Jackson State Community College
Jackson, TNAssociate of Science - Office Administration And Management
Jackson State Community College
Jackson, TN05.1995
Marketing
Middle Tennessee State University
Murfreesboro, TNSkills
- Excellent Verbal and Written Communication
- Multitasking and Prioritization
- Account Reconciliation
- Customer Data Confidentiality
- Team-Oriented and Cooperative
- Strong Analytical and Problem Solving Skills
- Establishing and Maintaining Customer Relationships
- Microsoft Office Suite
- Cash Drawer Operation Proficient
- Fax, Copier, Scanner, 10-key Calculator Proficient
Additional Information
- Marty Roberts, FirstBank President - Camden, TN 38320- 731-584-5601
- Dr. Robert L. Horton, Jr., D.D.S. - Camden, TN 38320 - 731-499-0042
- John W. Whitworth, Esquire - Camden, TN 38320 - 731-584-6013
- Brent Smith - Camden, TN 38320 - 731-584-4144
Timeline
Chiropractic Receptionist
Camden Chiropractic Center
01.2022 - Current
Front Desk Associate
Chesemore Dental Of Camden
10.2019 - 06.2021
Dental Office Manager
Dr. Robert L. Horton, Jr., D.D.S, PC (Retired)
10.2010 - 10.2019
Loan Officer & Teller
TVA Credit Union
08.2008 - 09.2010
Loan Assistant
FirstBank
10.2003 - 12.2007
Loan Officer
TVA Credit Union
09.2001 - 10.2003
Legal Secretary
Whitworth Law Firm
02.2001 - 08.2001
Loan Assistant
Bank Of Huntingdon - Camden Branch
01.1996 - 02.2001
Clinical Psychology
Jackson State Community College
Associate of Science - Office Administration And Management
Jackson State Community College
Marketing
Middle Tennessee State University
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