Summary
Overview
Work History
Education
Skills
Accomplishments
Volunteer Experience
Affiliations
Languages
Websites
References
Timeline
Generic

Tonya Wismer

Ft. Pierce,FL

Summary

Dynamic nonprofit founder with a proven track record in animal welfare advocacy and charity operations. At Target, I excelled in customer relations management, resolving complex issues and enhancing satisfaction. Successfully coordinated aid during crises, delivering over 900 pounds of supplies, showcasing my commitment to community support and effective inventory control.

Overview

34
34
years of professional experience

Work History

Founder

Ginger’s Pet Food Pantry
01.2017 - Current
  • Deliver essential food and supplies to pet owners facing crises, including job loss or natural disasters.
  • Created and opened a nonprofit to help pet owners in crisis.
  • Provided food and supplies to pet owners to prevent them from surrendering pets to shelters.
  • Coordinated aid response after 5 major hurricanes, providing over 900 pounds of food and supplies
  • Exhibited as vendor at city’s Hurricane Preparedness Expo attracting 5,000 participants.
  • Nonprofit organization providing food and supplies to pet owners in need, especially during crises such as job loss or natural disasters.

Deli Clerk

Publix Grocery Store
Wellington, FL
05.1996 - 03.2001
  • Provided excellent customer service by addressing customer inquiries promptly and accurately.
  • Tracked inventory levels
  • Rotated stock on shelves to ensure freshness of product
  • Greeted customers in a friendly and professional manner.
  • Prepared food items according to customer orders
  • Monitored expiration dates on products to ensure freshness.
  • Ensured that all food was served in accordance with health code regulations.
  • Stocked shelves with deli meats
  • Operated slicers, scales, and other equipment safely and efficiently.
  • Offered samples to promote and upsell specials.
  • Documented and entered special orders for event catering and party trays.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.

Data Entry Clerk

Target
West Palm Beach, FL
01.1992 - 06.1996
  • Identified discrepancies between source documents and entered data.
  • Verified accuracy and completeness of data entry into the database system.
  • Maintained confidentiality of sensitive information.
  • Followed up on pending tasks until completion
  • Assisted colleagues with resolving any issues related to data entry operations.
  • Organized files
  • Checked source documents against entered data to ensure accuracy.
  • Provided support to management staff regarding data entry processes.
  • Performed data entry from paper documents into computer systems.
  • Responded to daily inquiries and requests within mandated timeframe to meet deadlines.

Customer Service Representative

Target
West Palm Beach, FL
01.1991 - 06.1996
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Developed positive relationships with customers through friendly interactions.
  • Resolved complex problems by working with other departments to provide solutions to meet customers need.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered customer inquiries via phone
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Jewlery

Target
West Palm Beach, FL
01.1991 - 06.1996
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Recognized by management for providing exceptional customer service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Completed day-to-day duties accurately and efficiently.
  • Developed and implemented effective inventory control systems.
  • Conducted periodic inventories and physical counts of product supplies.
  • Investigated discrepancies between physical count and computer records.
  • Utilized barcode scanners to quickly update inventories in the system.
  • Monitored stock levels to ensure availability of products.

Education

GED -

Indian River State College
Ft. Pierce, FL
05-2017

Skills

  • Customer relations management
  • Inventory control
  • Loss prevention strategies
  • Animal welfare advocacy
  • Charity operations

Accomplishments

  • Assisted after 5 major hurricanes providing over 900# of food and supplies.
  • Invited yearly to be a vendor at the city’s Hurricane Preparedness Expo.
  • received grants for the pantry to help it continue to grow

Volunteer Experience

Animal Rescuer, Self-employed, 01/01/97, Present, Rescued animals in need, including TNR and bottle feeding puppies and kittens.

Affiliations

  • I love being out in my garden and taking care of my plants is something I really enjoy. I have made a memory garden of roses and 2 butterfly gardens which is peaceful to sit and watch them

Languages

English
Professional

References

References available upon request.

Timeline

Founder

Ginger’s Pet Food Pantry
01.2017 - Current

Deli Clerk

Publix Grocery Store
05.1996 - 03.2001

Data Entry Clerk

Target
01.1992 - 06.1996

Customer Service Representative

Target
01.1991 - 06.1996

Jewlery

Target
01.1991 - 06.1996

GED -

Indian River State College

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