Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Certified Surgical Technologist
Aya Healthcare
07.2006 - 01.2026
Educated and mentored junior surgical technologists on best practices and techniques.
Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
Demonstrated adaptability when faced with emergency situations or unexpected complications during surgeries, providing prompt support to surgical teams.
Performed accurate instrument counts, preventing potential surgical complications due to retained items.
Expanded knowledge of surgical procedures through continuous professional development, staying current with industry advancements.
Proved successful working within tight deadlines and a fast-paced environment.
Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
Assisted in preparing surgical instruments and equipment for various procedures.
Ensured compliance with safety protocols and infection control measures during operations.
Health Care
Duke Raleigh Hospital
Raleigh, NC
01.2006 - 01.2007
Responsible for maintaining the sterile field. Prepare the operating room by setting up surgical instruments and equipment. Responsible for ensuring instrument, sponge and sharp counts are correct. Maintain proper labeling of specimen and solutions on the field.
Insurance Investigations
MJM Investigations
Raleigh, NC
01.2003 - 01.2006
Coordinated surveillance efforts by serving as a liaison between the client and the investigator.
Coordinated and resolve any help desk matters in need of escalation to network or development team.
Established metrics and equipment needs for video department.
Reduced fraudulent claim expenses by conducting thorough insurance investigations on suspicious claims.
Supported insurance verification processes by gathering necessary documentation from insurers in a timely manner.
Positions Held:
Database Specialist
Assistant Case Manager
Video Department Supervisor
Project Manager
Case Manager
Computer Operations and IT Support
IBM, National Geographic and US Army
RTP, North Carolina and Washington, DC
01.1991 - 01.2003
Planned World Wide Service and Support for new IBM X-Series Server products.
Supervise a team of technicians for IBM’s telephone Help Center that support IBM’s PC Servers.
Troubleshoot, isolate, and resolve hardware, network and networking operating system issues.
Positions Held:
Product Development Leader
Help Center Team Leader
PC Server Customer Support Specialists
Network Support
Senior Field Technician
Assistant Shift Supervisor/Computer Operator
Education
Associate of Applied Science - Surgical Technology
Miller-Motte College
Cary, NC
01.2006
Skills
Ability to work and learn in a fast-paced environment
Perform successfully in a team environment
Excellent communication skills
Adaptable
Positive attitude
Multitasking and organization
Telephone etiquette
Inbound phone call management
Technical support
Certification
CST - Certified Surgical Technologist
ORGANIZATIONS, AWARDS AND HONORS
President’s List at Miller-Motte College 2004 - 2006, Student of the Quarter at Miller-Motte College 2005, Association of Surgical Technologists 2006 - Present, Perfect Attendance Award at Miller-Motte College 2004 - 2006
Timeline
Certified Surgical Technologist
Aya Healthcare
07.2006 - 01.2026
Health Care
Duke Raleigh Hospital
01.2006 - 01.2007
Insurance Investigations
MJM Investigations
01.2003 - 01.2006
Computer Operations and IT Support
IBM, National Geographic and US Army
01.1991 - 01.2003
Associate of Applied Science - Surgical Technology
Certified Surgical Technologist at Aya Healthcare/ Oregon Health and Science Univer.Certified Surgical Technologist at Aya Healthcare/ Oregon Health and Science Univer.