TONYA YATES
West Memphis,AR
Summary
Energetic Admissions Representative with several years of experience. Enthusiastic eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of many task and training in various areas and skilled. Motivated to learn, grow and excel in all areas. Organized Patient Service Representative with over 10 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.Capable medical administrative professional with many years in patient services. Adept at directing visitors and callers, documenting patient details and updating EHR and financial systems. Adept at collecting patient information, maintaining efficient office and coordinating with medical professionals. Extensive knowledge in many areas and commitment to patient happiness.
Professional with strong expertise in medical administration and patient support. Proven track record of effective collaboration within healthcare teams to deliver high-quality care and support. Skilled in managing medical records, scheduling appointments, and ensuring smooth communication between patients and healthcare providers. Reliable, adaptable, and results-driven with focus on meeting evolving needs of healthcare environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Support Assistant ED
VA Memphis Medical Center
10.2023 - Current
- Work together with patients' physicians, nurses, and other medical personnel
- Work with patients and call insurance firms on their behalf to inquire about insurance coverage, encode data on a computer regarding patients' medications, treatment, and lab test results
- Maintain all documentation with confidential HIPAA guidelines and complete claims according to federal regulations and policies
- Implemented Standard Operating Procedure for front desk operations with input from the Administrative Officer
- Coordinate front and back office tasks such as checking in and checking out patients, triage, and insurance verification
- Assist with enrolling patients into the TRICARE online website so patients can access appointments remotely from any web enable device
- Analyze patients' financial information to recommend suitable programs and lifesaving aid for both veterans and eligible family members
- Review and audit payroll reports
- Apply knowledge of coding systems, including ICD-9-CM and CPT
- Create pamphlets & PowerPoint presentations used in region-wide AQM conferences
- Track facility operations, events, admissions, and transfers on the AOD log
- Observe patients and assist in therapeutic rehabilitation programs as a member of a treatment team
- Assemble, prepare, and maintain EMR - health relate history, medication restrictions and allergies
- Collaborate with supervisor, nurse, and other MSA s to ensure patient is receiving proper care
- Procure shred bin, document protectors, desktop copy holders, and various other supplies for MSA staff
- Assist physician with a variety of diagnostic support duties and operating electrocardiograph machine (EKG) updating patients care plan
- Provide varied support where need between patient funds accounting clerk, beneficiary travel clerk, payroll technician, and accounts payable
- Counsele beneficiaries regarding their TRICARE benefits
- Maintain applicant's medical records during the examination process
- Manage medical consultations to include verifying doctor's orders
- In-process applicants, verify identity using previously captured biometrics (digital fingerprints and photographs)
- Assist applicants on completion of a variety of forms required for physical examination
- Perform phlebotomy procedures to obtain blood samples
- Review unique medical forms for proper format, coding and completion
- Maintain control logs, custody logs and rosters, and treatment center referral list in accordance with regulations and policies
- Monitor and maintain stock level of medical supplies and restock as necessary
- Ensure safety requirements are met for the proper use, storage, and disposal of needles and medical equipment
- Conduct standardized medical orientation briefings to applicants
- Prepare packages and ship specimens to testing laboratory
Admission Representative ED: Administrative Representative: Out Patient Rep: Oncology: Medical Secretary
Baptist Crittenden Hospital
12.2018 - 04.2024
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care
- Completed preliminary paperwork for incoming and outgoing patients
- Assisted in patient admission process based on federal and state laws
- Performed basic clerical duties, including document filing, bookkeeping and faxing
- Organized paperwork such as charts and reports for office and patient needs
- Coordinated front office duties, including customer service, patient scheduling and billing
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments
- Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience
- Located, checked in and pulled medical records for patient appointments and incomplete charts
- Carried out front office duties utilizing data entry skills in framework of medical database
- Received, recorded and addressed incoming and outgoing communication via telephone and email
- Acts in capacity of liaison/expediter and advocate between patient and Triage/emergency Room team members
Patient Care Coordinator / MA/ Scheduler
UT NEPHROLOGY
02.2022 - 12.2022
- Takes vital signs, dressing changes, EKGs, and assist with procedures
- Explains procedures and answers questions during procedure
- Discharges patient with appropriate instructions from Emergency Department when treatment is completed
- Provides general clerical/administrative support coordination work for unit
- Receives telephone calls and visitors to the area
- Establishes office files and record systems
- Gathers and compiles statistics for necessary reports
- Assembles patient records
- Performs direct patient support work to include collecting information from patient, providing personal patient care, and educates on pre-testing and post-procedure activities
- Maintains control records for specimens and tests, documenting measurements taken
- Responds to inquiries from patients, family members, and caregivers
- Ensures exam tables and rooms are neat, clean, and prepared for next patient
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
Medical Receptionist
Mid-South Center For Prevention & Wellness
06.2017 - 06.2019
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
- Completed and filed financial documentation for accounting purposes
- Maintained current and accurate medical records for over a Number patients
- Organized paperwork such as charts and reports for office and patient needs
- Managed master calendar and scheduled appointments for a Number providers based on optimal patient loads and clinician availability
- Enhanced office efficiency by handling serval callers per day
- Completed skilled administrative work to support all office staff and operational requirements
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases
- Scheduled, rescheduled and handled canceled appointments for patients
- Disseminated sensitive patient information in a Number languages and coordinated with translators to provide service to individuals from diverse backgrounds
Patient Care Assistant
St. Jude Children's Research Hospital
02.2018 - 01.2019
- Contributed to efficient unit operations by keeping patient and facility paperwork current and accurate
- Responded to patient lights to handle needs and enhance overall comfort
- Collected vitals and biological samples to support diagnostic plans and ongoing assessment strategies
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Completed documentation of care, hospital actions and patient activities
- Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance
- Monitored ongoing care and proactively corrected problems
- Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
Schudler 1/Patient Access Service Representative
St. Francis Hospital
01.2016 - 01.2018
- Balanced deposits and credit card payments each day
- Used many softwares to schedule appointments
- Explained plans for treatment and payment options
- Generated monthly statements to check outstanding balances
- Compiled and reviewed medical charts
- Reviewed daily care slips for doctors
- Assisted patients in filling out check-in and payment paperwork
- Took copayments and compiled daily financial records
- Reviewed and corrected claim errors to facilitate smooth processing
Scheduler/ Medical Office Assistant
University Of Tennessee Health Science Center
06.2015 - 01.2016
- Accommodated patients by scheduling appointments, and establishing relationships with managed care organizations, area hospitals and insurance companies to expedite payments and resolve issues
- Reviewed and sent medical records to other physicians upon request
- Entered procedure codes and diagnosis codes into medical billing software
- Called and faxed pharmacies to submit prescriptions and refills
- Received, recorded and filed medical payments by check, cash and credit card
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
Education
Associate Of Applied Science - Health Care Administration
Arkansas State University - Mid South
West Memphis, AR05.2019
Skills
- Phlebotomy
- First Aid/CPR
- Drawing Blood
- Patient confidentiality
- Medical office administration
- Time management
- Critical thinking
- Computer skills
- HIPAA Guidelines
- Medical Billing and Coding
- Appointment Scheduling
- Insurance claims
- Reminder calls
- EMR / EHR
- Electronic Medical Records
- Patient Scheduling
- Outpatient care
- Good listening skills
- Understanding of Medical Terminology
- Completing insurance forms
- Insurance Billing
- Healthcare Coding
- Patient Relations
- Payment Collection, Cash handling and Processing
- Teamwork
- HIPAA Compliance
- Phlebotomy Procedures
- CPR
- Patient admissions
- Client Communication
- Documentation and reporting
- Customer support
- Problem-solving skills
- Microsoft Office
- Customer service optimization
- Verbal and written communication
- Logging call information
- Quality assurance
- Inbound phone calls
- Performance improvement
- Call center operations
- Answering questions
- Detail-oriented
- Medical record assessment
- HIPAA compliance
- Patient communication
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Eliminated unnecessary care bottlenecks to drive improvements to patient satisfaction and quality assurance initiatives.
- Developed improved tracking and assessment system to increase patient care standards.
Certification
- EMT;CNA certification
- Licensed Phlebotomist
- BLS and AED Certified
Timeline
Medical Support Assistant ED
VA Memphis Medical Center
10.2023 - Current
Patient Care Coordinator / MA/ Scheduler
UT NEPHROLOGY
02.2022 - 12.2022
Admission Representative ED: Administrative Representative: Out Patient Rep: Oncology: Medical Secretary
Baptist Crittenden Hospital
12.2018 - 04.2024
Patient Care Assistant
St. Jude Children's Research Hospital
02.2018 - 01.2019
Medical Receptionist
Mid-South Center For Prevention & Wellness
06.2017 - 06.2019
Schudler 1/Patient Access Service Representative
St. Francis Hospital
01.2016 - 01.2018
Scheduler/ Medical Office Assistant
University Of Tennessee Health Science Center
06.2015 - 01.2016
Associate Of Applied Science - Health Care Administration
Arkansas State University - Mid South
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