Tonya Yoder

• Led extensive technology projects at Goshen Health Organization.
• Administered forecasting processes for optimal resource allocation.
• Organized and implemented the setup of project management and resource management in ServiceNow.
• Facilitated and chaired monthly IT Governance meetings.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.
• Created monthly reports for senior management summarizing operational performance metrics.
• Established processes to ensure efficient workflow throughout the organization.
• Enhanced workflow efficiency through the implementation of LEAN techniques in project management office.
• Coordinated efforts with IT departments to deliver projects as scheduled and budgeted.
• Led Report Writer team to guarantee access to critical data and reports organization-wide.

• Assisted in implementation of MEDITECH Ambulatory EMR system across 31 ambulatory offices.
• Led project teams to achieve timely completion of objectives.
• Streamlined information exchange processes between IT teams and Administration.
• Supervised project progress with Organizational Project Management software.
• Oversaw and communicated critical project information to key stakeholders.
• Collaborated with consultants during the implementation process.
• Communicated regularly with stakeholders about project objectives, scope changes, timeline updates, resource allocation adjustments.
• Coordinated with stakeholders to define project scope and objectives.
• Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
• Kept project teams on-task with proactive control of budgets, schedules and scopes.
• Updated project plans based on changing objectives, specifications, and staff availability.
• Monitored milestones and deliverables to stay ahead of schedules and proactively spot potential roadblocks.
• Collaborated closely with other departments in order to ensure timely resolution of any conflicts or problems encountered during the course of the project.

• Conducted Rapid Improvement Events to drive efficiency within the organization.
• Proven capability with basic and advanced methodologies for quality enhancement.
• Supported annual strategic planning and tactical program development.
• Conducted process improvement training for new colleagues.
• Decreased waste by employing lean principles throughout the organization.
• Conducted root cause analysis to identify underlying issues related to non-conformance or inefficiencies in processes.
• Improved methods and procedures for processes, measurement, documenting and workflow techniques.
• Facilitated process improvement workshops with cross-functional teams to identify areas of opportunity.
• Maintained records of all process improvement projects and tracked progress against established goals.
• Created process documentation including flowcharts, standard work, and visual aids to support team understanding of changes.

• Presented Oncology program and services to referring physicians to increase awareness.
• Collaborated effectively with various stakeholders to enhance patient referral processes for the Oncology program.
• Prepared a comprehensive written summary of patients for physician review.
• Reported monthly data and statistics for the Cancer Center to administration and marketing.
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Updated and maintained databases with current information.

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• Delivered clinical support to optometrists in long term care setting.
• Captured assessment results and shared them with relevant parties.
• Provided support and training for new employees
• Administered refraction services to eligible patients.
• Read new patient glasses prescriptions with lensometer and noted results for treating physician.
• Created detailed reports summarizing test results and analysis findings.

• Developed and executed businesses plans to grow home infusion referrals for new and existing key accounts
• Facilitated regular meetings between Sales and Pharmacy Operations to review budget, P&L, monthly referral status and projections
• Maintained knowledge of private and government insurance benefits and coverage
• Responsibility of calling on physicians in a 53 counties in Indiana on a routine basis, including Family/Internal Medicine, Oncologists, Gastroenterologists, Oncology, Surgeons, Pulmonologists and Orthopedic Surgeons

• Executed persuasive presentations of pharmaceutical data within the framework of regulatory practices.
• Optimized brand strategies by assessing product and formulary conditions.
• Engaged consistently in leadership and product training.
• Demonstrated product features and benefits to potential customers.
• Adhered strictly to company policies related to pricing, discounts, returns.
• Followed up with customers post-sale to ensure satisfaction and address any issues.