Tonya Young
Humble,TX
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Sterile Processing Supervisor
Harris Health System - Ben Taub General Hospital
06.2015 - Current
- Assess departmental performance regularly through audits and feedback sessions, continually refining processes for enhanced results.
- Train staff, provide direct supervision, ongoing staff development and continuing education to employees.
- Monitor and inspect staff processes to eliminate hazards while ensuring continuous compliance within SPD while maintaining the standards and guidelines of AAMI.
Interviewer
Promark Research
10.2014 - 05.2015
- Interviewed research participants by telephone to obtain data for designated projects.
Zone Manager
Walmart
05.2003 - 06.2012
- Oversaw distribution and logistics, reducing inefficiencies and streamlining processes.
- Increased employee productivity through regular performance evaluations, coaching, and staff development opportunities.
- Optimized zone layouts for maximum space utilization and minimized handling times.
- Also managed the front end processes through scheduling shifts and handling customer escalations.
Customer Service Supervisor
Verizon Wireless
08.1996 - 09.2001
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Education
Associate of Applied Science - Nursing
Lone Star College
Houston, TX12-2027
Sterile Processing
Fortis Institute
Houston, TX05-2015
Skills
- Sterile technique expertise
- Excellent interpersonal and customer service skills
- Possess 15 years managerial experience
- Implemented and oversaw the scheduling, training, and improvement initiatives in all of my employment endeavors
Certification
- CRCST HSPA 2015-2025
Work Preference
Work Type
Full TimeTimeline
Sterile Processing Supervisor
Harris Health System - Ben Taub General Hospital
06.2015 - Current
Interviewer
Promark Research
10.2014 - 05.2015
Zone Manager
Walmart
05.2003 - 06.2012
Customer Service Supervisor
Verizon Wireless
08.1996 - 09.2001
- CRCST HSPA 2015-2025
Associate of Applied Science - Nursing
Lone Star College
Sterile Processing
Fortis Institute
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