TONYA E WALKER
Daphne,AL
Summary
Adept individual with more than 9 years working as Manager for a multi-million dollar revenue-generating business. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Administrative Manager
Pilot Catastrophe
Mobile , AL
2016.04 - Current
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Increased operational efficiency by developing improved filing systems for confidential client records and reports.
- Launched quality assurance practices for each phase of development
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Improved staff morale and reduced employee turnover by 95 %
- Supervised staff of 15 personnel by implementing company policies, protocols, work rules and disciplinary action
Catastrophe Claims Adjuster
Pilot Catastrophe
Mobile , AL
2012.11 - 2016.04
- Followed up with insured individuals regarding premium and deductibles payments.
- Directed and coordinated various investigations conducted by field investigation team.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Interviewed agents and claimants to determine possible errors or omissions.
- Examined claims forms and other records to determine insurance coverage.
- Maintained claims data in NextGen and XM8 systems.
- Organized, planned, and documented materials for investigative, large loss, mold, supplement, and daily claims.
- Investigated and assessed damage to property and prepared property damage estimates.
- Evaluated evidence with ultimate goal of creating positive outcomes for client's claims.
- Trained other claims staff members on proper handlingury claims.
Grocery/Produce Assistant Manager
Sam’s Club
Daphne , AL
2011.01 - 2011.01
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
- Performed key tasks to promote inviting grocery store appearance.
- Orchestrated performance-oriented environment by closely supporting team members.
- Strengthened profits by reducing waste, controlling shrinkage and increasing team efficiency with optimized workflows.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Managed team of 100 staff in grocery department generating more than multi-million dollars in monthly revenue
Education
BBA - Business Administration
Faulkner University
Montgomery, AL12.2010
Skills
- Documentation and control
- Policy and procedure modification
- Strategic planning
- Performance improvement
- Workflow planning
- Project Management
- Relationship building
- Contract negotiations
Timeline
Administrative Manager
Pilot Catastrophe
2016.04 - Current
Catastrophe Claims Adjuster
Pilot Catastrophe
2012.11 - 2016.04
Grocery/Produce Assistant Manager
Sam’s Club
2011.01 - 2011.01
BBA - Business Administration
Faulkner University