Summary
Overview
Work History
Education
Skills
Timeline
SoftwareEngineer

TONYA E WALKER

Daphne,AL

Summary

Adept individual with more than 9 years working as Manager for a multi-million dollar revenue-generating business. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience

Work History

Administrative Manager

Pilot Catastrophe
Mobile, AL
04.2016 - Current
  • Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
  • Trained employees in company and regulatory compliance requirements to promote conformance.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Increased operational efficiency by developing improved filing systems for confidential client records and reports.
  • Launched quality assurance practices for each phase of development
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Improved staff morale and reduced employee turnover by 95 %
  • Supervised staff of 15 personnel by implementing company policies, protocols, work rules and disciplinary action

Catastrophe Claims Adjuster

Pilot Catastrophe
Mobile, AL
11.2012 - 04.2016
  • Followed up with insured individuals regarding premium and deductibles payments.
  • Directed and coordinated various investigations conducted by field investigation team.
  • Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
  • Interviewed agents and claimants to determine possible errors or omissions.
  • Examined claims forms and other records to determine insurance coverage.
  • Maintained claims data in NextGen and XM8 systems.
  • Organized, planned, and documented materials for investigative, large loss, mold, supplement, and daily claims.
  • Investigated and assessed damage to property and prepared property damage estimates.
  • Evaluated evidence with ultimate goal of creating positive outcomes for client's claims.
  • Trained other claims staff members on proper handlingury claims.

Grocery/Produce Assistant Manager

Sam’s Club
Daphne, AL
01.2011 - 01.2011
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
  • Engaged customers and provided very high level of service and support, helping find desired products and items.
  • Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
  • Performed key tasks to promote inviting grocery store appearance.
  • Orchestrated performance-oriented environment by closely supporting team members.
  • Strengthened profits by reducing waste, controlling shrinkage and increasing team efficiency with optimized workflows.
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Managed team of 100 staff in grocery department generating more than multi-million dollars in monthly revenue

Education

BBA - Business Administration

Faulkner University
Montgomery, AL
12.2010

Skills

  • Documentation and control
  • Policy and procedure modification
  • Strategic planning
  • Performance improvement
  • Workflow planning
  • Project Management
  • Relationship building
  • Contract negotiations

Timeline

Administrative Manager

Pilot Catastrophe
04.2016 - Current

Catastrophe Claims Adjuster

Pilot Catastrophe
11.2012 - 04.2016

Grocery/Produce Assistant Manager

Sam’s Club
01.2011 - 01.2011

BBA - Business Administration

Faulkner University

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TONYA E WALKER