Tonya K. Richard
Professional Assistant (Certified Professional Organizer)
Owensboro,Kentucky
Summary
Highly organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple concurrent tasks and prioritized planning . Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
Work History
Professional Organizer
Tonya Kay Professional Organizing
05.2009 - Current
- Evaluated current processes to develop improvement plans.
- Created and optimized records management strategies to coordinate and protect information.
- Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
- Strengthened storage systems to enhance efficiency and minimize labor requirements.
- Resolved problems, improved operations and provided exceptional client support.
Administrative Assistant
Assured Partners Insurance
05.2023 - 04.2024
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Managed multi-line phone system, email correspondence and handled incoming and outgoing mail and faxes.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Assisted development and implementation of new administrative procedures.
- Assisted coworkers and staff members with special tasks on daily basis.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Administrative Assistant/Account Specialist
Delta Property Management
08.2020 - 09.2021
- Proactively managed client correspondence and recorded all tracking and communications.
- Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Optimized organizational systems for processing applications, and recordkeeping.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
Administrative Assistant
Royalty Cleaning Service
10.2015 - 03.2020
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Executed record filing system to improve document organization and management.
- Monitored work calendars and scheduled appointments, meetings and travel.
Education
Certification - Professional Organizer
IAP Career College
301 N. Harrison Street, Suite 9F-128, Princeton NJ03.2018
Skills
- Office Administration
- Task Planning
- Scheduling
- Conflict Resolution
- Customer and Client Relations
- Organizing
- Recordkeeping
- Office Management
- Attention to Detail
- Project Management
Timeline
Administrative Assistant
Assured Partners Insurance
05.2023 - 04.2024
Administrative Assistant/Account Specialist
Delta Property Management
08.2020 - 09.2021
Administrative Assistant
Royalty Cleaning Service
10.2015 - 03.2020
Professional Organizer
Tonya Kay Professional Organizing
05.2009 - Current
Certification - Professional Organizer
IAP Career College
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