Organizational development and effectiveness
Hi, I’m
Tonya Brown
Care Consultant
Hermitage,TN
Work Preference
Summary
Qualified Care Consultant. Extensive experience in providing compassionate care and personalized service to clients, contributing to their overall well-being and satisfaction. Demonstrated strong communication and problem-solving skills through effective client consultations and care planning. Demonstrates excellent organizational and communication skills, contributing to community awareness regarding Alzheimer's and resources. Experienced care consultant with strong focus on team collaboration and achieving tangible results. Adept in client assessment, personalized care planning, and effective communication. Recognized for adaptability and reliability in dynamic environments, ensuring optimal outcomes for clients and teams. Prepared to leverage skills in empathy, problem-solving, and resource management to make meaningful impact. Known for collaborative approach and achieving consistent results, adapting to changing needs seamlessly. Expertise in care planning and client communication, valued for reliability and flexibility in dynamic environments. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
14
years of professional experience
Work History
Tonya Brown Consulting
Care Consultant
06.2018 - Current
Job overview
- Developed personalized care plans aligning with client needs and preferences.
- Analyzed care outcomes to drive process improvements and optimize service quality.
- Facilitated workshops and presentations on various topics related to caregiving, increasing awareness of available support options within the community.
- Educated clients on available resources and community programs, empowering them to make informed decisions about their care options.
- Enhanced patient care by providing tailored guidance and support to individuals and families.
- Maintained strict confidentiality and adhered to ethical guidelines in all aspects of care consultations.
- Collaborated with healthcare providers to ensure seamless communication and coordination of care.
- Provided emotional support to family members coping with significant life changes due to the client''s health conditions.
- Acted as a liaison between clients and healthcare providers, ensuring that all parties were well-informed and aligned with care objectives.
- Streamlined communication between patients, healthcare providers, and insurance companies for a seamless care experience.
- Reduced caregiver burden by offering respite services, enabling primary caregivers to take necessary breaks without compromising patient care quality.
- Provided excellent customer service to patients and medical staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Maintained detailed documentation for each client case, ensuring accurate record-keeping and efficient information sharing among team members.
Vanderbilt University
Administrative Officer
10.2022 - 05.2025
Job overview
- Track, monitor, and analyze departmental expenditures according to budget
- Reconciled and created budgets and expenditure projections
- Use of Oracle to run necessary reports on monthly basis and as needed
- Financial Unit Manager
- Responsible for writing Wond’ry Standards of Operation
- Identified financial issues, analyzed information and provided solutions to problems
- Analyzed trends of spending by program and overall center
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
Vanderbilt University
Senior Grants Manager
03.2013 - 10.2022
Job overview
- Manage preparation and assembly of grants proposals/contracts in compliance with sponsor, University, and federal guidelines and deadlines
- Collaborate with other departments and agencies to facilitate development, submission, and administration of grant proposals
- Responsible for Pre- and Post- Award Administration of grants/contracts within department (+100)
- Track, monitor, and report grant expenditures according to budget; Created budgets and expenditure projections
- Prepare Monthly and Annual Progress Reports
- Manage contract agreement Amendments /Process budget revisions
- Use of Oracle to run and analyzed monthly reports
- Developed and maintained courteous and effective working relationships
- Demonstrated respect, friendliness and willingness to help wherever needed
- Resolved problems, improved operations and provided exceptional service
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Identified issues, analyzed information and provided solutions to problems
- Evaluated project outcomes objectively, identifying areas for improvement and applying lessons learned to future endeavors.
- Facilitated regular communication between key stakeholders involved in the project, promoting a sense of unity towards shared objectives.
Vanderbilt University Medical Center
Program Manager
09.2011 - 02.2013
Job overview
- Participated in pilot tests and revised programs based on feedback and results
- Managed and supervised administrative and daily program operations, complying with policies and regulations
- Tracked, monitored and reported grant expenditures according to budget
- Actively participated in interviewing, hiring process and training for staff, interns and work study students
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
Education
Villanova UniversityVillanova, PA
Lean Six Sigma Training from Completion of Training
06.2022
University Overview
Bethel UniversityMcKenzie, TN
Master of Business Administration from Management
12.2009
University Overview
Tennessee State UniversityNashville, TN
Bachelor of Business Administration from Management
05.1993
University Overview
NATS, IncNashville, TN
Certified Nursing Assistant from Nurse Assistant
12.2017 - 06.2018
University Overview
- Completed professional development and certified in Nursing Assistant Training Specialist (CNA)
Skills
- Oracle System/Process Trainer
- Standard of Procedures Developer
- Budget Planner
- Reconciliations
- Reporting
- Executive Leadership
- Project Management
- Administrative Skills and Support
- Grant Proposals Preparer
- Interpersonal Skills
- Institutional Policies/Compliance
- Documentation and control
- Relationship building
- Human resources support
- Expense reporting
- Training and coaching
- Data retrieval systems
- Procedure development
- Contract negotiations
- Presentation design
- Budget adherence
- Account reconciliation
- Policy and procedure modification
- Workflow planning
- Supervising staff
- Invoice processing
- Excel spreadsheets
- Professional communication
- Meticulous attention to detail
- Conflict mediation
- Professional and mature
- Confidential document control
- Microsoft Office Suite
Records management
Office administration
Computer proficiency
Purchase orders organization
Spreadsheet development
Prioritization
Professional boundaries
Care planning
Self-care strategies
Teamwork and collaboration
Calm and effective under pressure
Caring and empathetic
Adaptability and flexibility
Verbal and written communication
Communicating to patients and families
Patient confidentiality and data security
Documentation skills
Interpersonal skills
Customer relationship management
Quality control
Building rapport and credibility
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Learning and development program design
Employee engagement and retention strategies
Workplace culture and team building
Learning and applying new skills
Proactive in seeking out opportunities for mentorship and feedback to identify areas for growth and development
Continuous personal and professional development through online courses, certifications, and attending relevant conferences and workshops
Software
Oracle Applications Cloud
Microsoft Office Suites
Business Intelligence
Languages
English
Full Professional
Affiliations
Affiliations
- National Aging in Place Council Member
- Vanderbilt Memory and Alzheimer's Center African American Community Advisory Council Member
- Alzheimer's Association AIM (Alzheimer's Impact Movement) Advocate
- Caregiving While Black Educational Online Training Advisory Board
- CLARiTI: Community Science Partnership Board Member
Timeline
Administrative Officer
Vanderbilt University
10.2022 - 05.2025
Care Consultant
Tonya Brown Consulting
06.2018 - Current
NATS, Inc
Certified Nursing Assistant from Nurse Assistant
12.2017 - 06.2018
Senior Grants Manager
Vanderbilt University
03.2013 - 10.2022
Program Manager
Vanderbilt University Medical Center
09.2011 - 02.2013
Bethel University
Master of Business Administration from Management
Tennessee State University
Bachelor of Business Administration from Management
Villanova University
Lean Six Sigma Training from Completion of Training