Tonya L. Roe
Jones,OK
Summary
Business Partner with fast-growing entrepreneurial experience amplifying and enhancing products and services to deliver solutions to internal and external client and agency partners. Combines broad industry knowledge, communication, analytical abilities and sales expertise to grow products and services. Brings 14-year executive background developing and executing strategies to deliver business results.
Overview
12
12
years of professional experience
Work History
Business Partner Outsourcing Supervisor
NTT Data Services Inc
Oklahoma City, OK
11.2015 - Current
- Monitored accounts, ledgers and reporting systems to comply with regulatory requirements and corporate policy standards.
- Managed strategic partnership initiatives to drive measurable outcomes and deeper relationships with cross-functional teams.
- Chaired partner meetings to drive discussion of matters important to firm operations, keeping discourse on-topic and moving at efficient pace.
- Developed work plans, gathered and synthesized data, led analyses and implemented recommendations to define, structure and execute strategic and operational initiatives.
- Oversaw firm's day-to-day administrative operations, provided guidance to support staff and enforced compliance with state, federal and local regulations across organization.
- Increased production by 35% over previous years production. Increase in production directly related to increase in revenue.
Physician Office Manager
Edmond Psychiatric Associates
Edmond, OK
09.2011 - 02.2015
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Evaluated employee records and productivity to complete employee evaluations.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Increased customer satisfaction by resolving customer service issues.
Physician Office Manager
LJ Greenhaw
Oklahoma City, OK
11.2008 - 09.2011
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Evaluated employee records and productivity to complete employee evaluations.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Implemented cost-saving initiatives that addressed long-standing problems
Education
Bachelor of Science - Tech Management - Accounting Emphasis
DeVry University
2012
Associates - Applied Science, CIS - Business Emphasis
Oklahoma State University
2003
Skills
- Recruitment and Hiring
- Goal Setting
- Originality and Creativity
- Employee Motivation
- Performance Assessment
- Team Leadership
- Cost Reduction
- Quality Assurance
- Training Management
- Department Oversight
- Business Leadership
- Administrative Management
Timeline
Business Partner Outsourcing Supervisor
NTT Data Services Inc
11.2015 - Current
Physician Office Manager
Edmond Psychiatric Associates
09.2011 - 02.2015
Physician Office Manager
LJ Greenhaw
11.2008 - 09.2011
Bachelor of Science - Tech Management - Accounting Emphasis
DeVry University
Associates - Applied Science, CIS - Business Emphasis
Oklahoma State University
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