Summary
Overview
Work History
Education
Skills
Timeline
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Tonya Bartley

Kent,OH

Summary

Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.

Overview

6
6
years of professional experience

Work History

Customer Care Representative

First Energy
Akron, OH
12.2023 - 07.2024
  • Resolved customer complaints promptly and professionally.
  • Provided accurate, valid, and complete information to customers.
  • Answered customer inquiries over the phone.
  • Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
  • Assisted customers in navigating through website features and functions to locate desired information or products.
  • Processed orders accurately and efficiently according to established procedures.
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.

Intake Specialist / Case Manger

Community Action Council of Portage county
Ravenna, Ohio
09.2020 - 05.2023
  • Intake 2020-2021
  • Conducted initial intake interview to obtain client information.
  • Documented all clients' contact activities in accordance with agency standards and regulations.
  • Monitored progress of clients throughout the course of application and follow-up.
  • Case Manager, 2021 - 2023
  • Maintain an average caseload of 260.
  • Answered and logged incoming inquiries via phone, fax and email.
  • Scheduled appointments for clients.
  • Ensured that all necessary paperwork was completed accurately for processing applications for assistance.

Font Desk Clerk

Comfort Inn by Choice Hotels
Kent, Ohio
09.2018 - 04.2020
  • Greeted customers upon arrival and provided assistance with check-in or check-out procedures.
  • Answered incoming calls and directed them to the appropriate personnel.
  • Assisted in resolving customer complaints and inquiries in a timely manner.
  • Processed credit card, cash, and other forms of payment for guest accounts.
  • Provided information regarding hotel amenities, services, and local attractions.
  • Ensured that lobby area was clean, orderly, and stocked with necessary supplies at all times.
  • Verified identification for security purposes prior to issuing room keys.

Education

High School Diploma -

Jenkins Independent
Jenkins, KY
05-1996

Skills

  • Customer Service
  • Database Research
  • Appointment Scheduling
  • Email correspondence
  • Payment Processing
  • Data Entry
  • Understanding Customer Needs
  • Communication Skills
  • Computer Skills

Timeline

Customer Care Representative

First Energy
12.2023 - 07.2024

Intake Specialist / Case Manger

Community Action Council of Portage county
09.2020 - 05.2023

Font Desk Clerk

Comfort Inn by Choice Hotels
09.2018 - 04.2020

High School Diploma -

Jenkins Independent

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Tonya Bartley