Tonya Price
Taylor,TX
Summary
Proactive, customer- oriented professional with over 20 years of experience in reputable hospitality and transportation industry properties. Received recognition in all positions and Employee of the Month for delivering outstanding service and have consistently surpassed target goals.
Overview
25
25
years of professional experience
Work History
Customer Service Representative Claims Prevention
XPO Logistics
Austin, United States
11.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recording all overages for national identification lowering lost claims by over $500,00.00
- Match shortages precisely with Edge programs increasing profitability
- Decreased Damage percentage by 20% in 3 months
- Billing all General Certificate of Business increasing productivity by 80%
- Daily training and continuing education for evolving world wide freight industry
Manager on Duty/Night Auditor Supervisor
Marriot Hotels And Resorts
Round Rock, TX
01.2018 - 11.2020
- Revenue Management with emphasis on accounts receivable and payable.
- Oracle, Excel, Micros, Elevon Portal used to corporate world wide reports
- Followed company security and check-in policies and procedures and reported suspicious activity to General Manager decreasing risk and damage by 85%
- Implementing new training module for new hires and increasing Customer Service audit by 40%
Assistant General Manager
Verts Mediterranean Restaurants
Austin, Texas
03.2017 - 01.2018
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement. Increasing production and lowering employee turnover.
- Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement. Sales went from $600-$1700 for lunch shift within 2 months.
Production Shift Leader
McLane Distribution Center
Temple, TX
06.2015 - 03.2017
- Logistics and Inventory Management software applications used to sequence delivery orders and establish first in-first out approach decreasing loss of orders and expiration dates by 20%.
- Inspected finished products for quality and adherence to customer specifications. Awarded Employee of Month for loss prevention and increased production.
- Prepared reports and technical documentation of day-to-day production processes.
- Examined incoming materials and compared to documentation for accuracy and quality.
Education
Associate of Science - Comparative Psychology
Austin Community College
Austin, TX08.2010
Associate of Science - Educational Psychology
Texas Tech University Health Sciences Center
Lubbock, TX05.1998
Skills
- Creative Problem Solving
- Issue and Complaint Resolution
- Customer Data Confidentiality
- Upselling Products and Services
- Customer focused-service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative Claims Prevention
XPO Logistics
11.2020 - Current
Manager on Duty/Night Auditor Supervisor
Marriot Hotels And Resorts
01.2018 - 11.2020
Assistant General Manager
Verts Mediterranean Restaurants
03.2017 - 01.2018
Production Shift Leader
McLane Distribution Center
06.2015 - 03.2017
Associate of Science - Comparative Psychology
Austin Community College
Associate of Science - Educational Psychology
Texas Tech University Health Sciences Center
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