Tonya A. Stewart
Greensboro,NC
Summary
Self-directed and driven behavioral/mental health executive with over 16 years of experience working with youth and families. Comprehensive accomplishments in operations management, program development, quality improvement and regulatory compliance. Experienced in policy development and implementation. Successful in building strong relationships with a wide range of community partners. Detail-oriented, with demonstrated ability to deliver mission critical results.
Overview
13
13
years of professional experience
Work History
Regional Manager
Community Innovations, Inc
04.2023 - Current
- Directly supervise the Program Managers and Qualified Professionals in the ICF Group Homes with I/DD individuals
- Assist in recruiting, hiring and training of team members
- Review financial reports to identify potential issues, cost saving opportunities and significant departures from budget
- Monitor staff performance by actively engaging in and observing day-to-day activities
- Assures all hired staff meets criteria for the position they are to hold, including education, privileging and supervision
- Responsible for monitoring overall performance of Program Managers and Qualified Professionals performance evaluations such as holding administrative supervisory conferences, reviewing recommendations from the Program Managers regarding staff promotion or termination
- Assure that programs and services are delivering care to individuals with Intellectual/Developmental Disability as ordered and requested by MD referring and authorizing bodies
- Ensures compliance with statutory, certification, and license regulations / standards
- Comply with Corporate Compliance Program policies and procedures
- Comply with all corporate policies and procedures, HIPAA guidelines, DHHS rules, and Medicaid state and federal guidelines
- Follow-up with Program Managers to ensure all requests from LME documentation review teams in regards to submitting additional supporting material and completing note corrections
- Responsible for maintaining control of Program assets
- Ensures strategic and organizational policies and procedures are implemented and followed
MIDDLE SCHOOL SOCIAL STUDIES TEACHER
Guilford County Schools
01.2021 - 04.2023
- Devised lesson plans reflecting student educational, cultural and language diversity.
- Encouraged consistent classroom attendance and managed student behavior using constructive criticism.
- Gave assignments, graded work and regularly discussed performance with students.
- Conducted regular parent-teacher conferences to keep parents informed of student progress.
- Established and communicated clear learning objectives and expectations to students.
- Planned and implemented integrated Social Studies lessons to meet Common Core Curriculum Standards.
- Developed instructional aids for classroom use and encouraged student participation.
- Created lesson plans and made adjustments based on overall class performance throughout year.
- Established and supported positive educational environment for student learning.
- Proctored quizzes, tests, and standardized examinations.
- Discussed important historical figures, dates and events which helped shape modern world.
RESOURCE TEACHER
Guilford County Schools
08.2019 - 01.2021
- Updated student performance and rely on data to make decisions
- Assisted in development of curriculum standards
- Developed, coordinated and tracked individual student plans for all special services
- Develop, support implementation, and monitor progress on IEP
- Co-taught with regular education teacher in area of mathematics to students with disabilities
- Taught resource Math & inclusion
- Provided inclusion push-in support in regular education classroom
- Created positive, achievement-oriented and structured learning environment that excites and invests students
- Implement individualized classroom instruction to meet student needs.
- Partnered with standard education teachers from across academic departments.
- Redirected students using Positive Behavior Support (PBS).
- Led activities that developed students' physical, emotional, and social growth.
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Taught multiple subjects to students with intellectual or emotional disabilities.
- Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
- Instructed students with physical and cognitive disabilities.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Developed Individual Education Plans for students with special needs.
Family Intensive In-Home License QMHP-C
Strategic Therapy Associates
07.2017 - 04.2020
- Provided counseling to adults and children
- Linked client with resources to help improve their daily living, complete ISPs, progress notes, attended therapy sessions with clients, attend team treatment meetings, and work closely with court and juvenile probation officers for behavior intervention strategies
- Provided community-based therapeutic mental health services that are innovative, effective and change-oriented to help resolved issues that creating at-risk situations for people, eliminating cause for out of home/community placement or psychiatric hospitalization
- In home therapy (counseling families at risk of having their children removed with multiple issues and concerns)
- Skilled at working independently and collaboratively in team environment.
- Organized and detail-oriented with strong work ethic.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Employment Team Lead Supervisor
Monarch
08.2015 - 07.2017
- Supervised, hired and trained Employment Support Professionals and Peer Vocational Mentors
- Evaluated job performance and helped each staff person set goals for improved performance
- Completed timesheets and payroll for staff
- Assigned and assured that ESP are meeting consistently with the consumer's internal and external mental health treatment team, additional support providers and significant others
- Job development, conducted consumer intake, network and market with employers, assistance with placements, Collaborate with Vocational rehabilitation
- Conducted weekly group supervision to the Supported Employment Team through vocational unit meetings that follow the principles and procedures of IPS
- Conducted the career profile, developed individualized employment goals, consumer interviewing skills and provided job supports
- Audit medical charts monthly, tracked employment outcomes on a monthly basis, and by each ESP, including job dates, hours worked, wages earned, employers, and job titles
- Reviewed employment outcomes with ESP's on at least a quarterly basis and helped ESP's to set numeric goals for improved performance and developed written plans to help ESP's reach their goals
- Arranged for IPS (Dartmouth Model) fidelity reviews to ensure agency is implementing the critical components of evidence-based supported employment
Direct Support Professional
ResCare, Inc
10.2015 - 12.2016
- Provided one-on-one service to individuals with Intellectual Developmental Disability participants to help them meet their individual goals through skill-building, supported employment, and community involvement
- Led as a mentor and role model to coach patients by using company approved techniques and strategies to establish desired environmental behaviors.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supervised daily activities and provided assistance to staff.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Monitored clients' overall health and well-being and noted significant changes.
Child Support Enforcement Agent
Guilford County Child Support Enforcement
12.2014 - 10.2015
- Provided child support services to public assistance clients and non-public assistance clients
- Performed in-office investigations for the establishment and/or enforcement of paternity, child support, and medical orders
- Enforcement of Orders to locate absent parents in order to collect child support; generated show cause orders; schedules hearings; testifies in court; negotiates with defendants and attorneys
- Obtained client information by answering telephone calls.
- Resolved caller issues quickly and thoroughly.
Office Manager/Intensive
Upward Change Health Services
10.2010 - 03.2015
- In-Home Qualified Professional
- Reduced out of home placement for the adolescents by providing individual and home-based therapy for vulnerable adolescents and their families with the goal of maintaining intact families and improving family functioning, in addition conducting home assessments
- Addressed the identified needs of children and adolescents, who due to serious and chronic symptoms of an emotional, behavioral, and/or substance use disorders, are unable to remain stable in the community without intensive interventions
- Conducted authorization request for continual services
- Maintained the compliance NC- Topps, ITR's, Updated Crisis Plans, Person Centered Plans and Consents
- Proactively maintained agency's annual QA/QI Plan and orientation program including presentations responsibility for creating agency's strategic training plan for new/existing employees
- Improved CARF standards to ensure agency's accreditation, ensured compliance of all documentation with local, state, and federal authorities for authorized benefits including resolution of client claim issues in a timely manner
- Conduct quarterly reviews
- Train staff in HIPPA, documentation and client rights
- Actively investigated accounting documents of each department ensuring transactions remained compliant with federal and state healthcare laws including collecting, compiling and review if vital information from various sources
- Complete review and determination with management if reporting of suspicious, or fraudulent activity to local state and governing agencies necessary based on records of transactions reviewed.
- Managed office operations while scheduling appointments for department managers.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained computer and physical filing systems.
- Built lasting relationships with youth and parents or guardians.
Education
Master of Science - Human Services
Concordia University
St. Paul, MN12.2008
Master of Science - Criminal Justice
Guilford College
Greensboro, NC05.2006
Associate of Science - Criminal Justice
Guilford Technical Community College
Jamestown, NC05.2004
Skills
- Competencies and Skills
- Culturally sensitive
- Quality Improvement Strategies
- Problem Solving
- Critical Thinking
- Technology Proficiency
- Client Relationships
- Training and Development
- Communications/Interpersonal Skills
- Project Management
- Case management proficiency
- Meetings and Presentations
Timeline
Regional Manager
Community Innovations, Inc
04.2023 - Current
MIDDLE SCHOOL SOCIAL STUDIES TEACHER
Guilford County Schools
01.2021 - 04.2023
RESOURCE TEACHER
Guilford County Schools
08.2019 - 01.2021
Family Intensive In-Home License QMHP-C
Strategic Therapy Associates
07.2017 - 04.2020
Direct Support Professional
ResCare, Inc
10.2015 - 12.2016
Employment Team Lead Supervisor
Monarch
08.2015 - 07.2017
Child Support Enforcement Agent
Guilford County Child Support Enforcement
12.2014 - 10.2015
Office Manager/Intensive
Upward Change Health Services
10.2010 - 03.2015
Master of Science - Human Services
Concordia University
Master of Science - Criminal Justice
Guilford College
Associate of Science - Criminal Justice
Guilford Technical Community College
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