Tonya T. Howard
McDonough,GA
Summary
Dynamic insurance professional with a proven track record at Georgia's Insurance Source, excelling in property and casualty insurance sales. Recognized for delivering world-class customer service and achieving top producer status for 7 consecutive years. Expertise in financial services combined with strong analytical skills, supervisory skills and world class customer service from 2 decades of experience at Bank of America.
Overview
27
27
years of professional experience
Work History
Licensed Insurance Sales Agent
Georgia's Insurance Source
10.2018 - Current
- Sell auto, home and life insurance products to individuals or small businesses using consultative selling techniques.
- Establish high standards of customer service by building and deepening relationships with clients by spending ample time with each customer, verbally reviewing, and explaining documents for client comprehension.
- Respond to customer calls swiftly to resolve issues and answer questions. Increasing client satisfaction by providing personalized insurance consultations and recommendations.
- Conduct regular follow-ups with prospective clients, nurturing leads and converting them into loyal customers.
- Proactively seek referral opportunities from satisfied customers which leads to an increase in new business acquisition.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
Sr. Fraud Analyst
Bank Of America
03.1998 - 02.2019
- Analyzed complex fraud cases, identifying patterns and devising preventive measures. Specialized in investigating cases of large dollar fraud which involved minimum overdrafts of $50,000 per case.
- Served as subject matter expert on tax fraud cases. Acted as the liaison between the bank and the IRS by providing expert guidance on emerging fraud trends, ensuring proactive response to new threats and risks.
- Analyzed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity and risks to the bank, recommending improvements to bolster security frameworks.
- Contacted customers directly to notify of fraudulent activity and minimized impacts by timely closing accounts.
- Resolved problems, improved operational procedures and provided value to the company.
Education
License - Property & Casualty Insurance And Life Insurance
R. S. Thomas
Marietta, GA10.2018
Skills
- Property & Casualty Insurance Agent
- Life Insurance Agent
- Certified notary public
- World-class Customer Service
- Professionalism and ethics
- Fraud prevention
- Supervisory skills
- Telephone etiquette
Timeline
Licensed Insurance Sales Agent
Georgia's Insurance Source
10.2018 - Current
Sr. Fraud Analyst
Bank Of America
03.1998 - 02.2019
License - Property & Casualty Insurance And Life Insurance
R. S. Thomas
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