TONY L. COBBINS, JR.
Columbia,MO
Summary
Seasoned customer service - oriented manager with over 2 decades of experience. Excellent relationship-building and critical thinking skills with a determined and decisive nature. Highly motivated with a creative mindset and exceptional problem solving capabilities.
Overview
19
19
years of professional experience
1
1
Certification
Work History
MAINTENANCE SUPERVISOR
Cardinal Group Management
03.2020 - Current
- Maintained grounds and completed preventative maintenance in order to maintain safe, attractive, resident friendly property
- Lead customer service based maintenance team that fulfilled residents need's in relation to work orders in timely, resident-oriented and company-centered approach achieving 12 month trailing turnaround time of less than 24 hours.
- Worked with management to improve maintenance department's relationship with residents and provide level of customer service required to achieve 45% renewal rate.
- Assisted with tours and worked to improve curb appeal that resulted in current pre - lease of 91.5% against 86.6% average market.
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Obtained EPA 608 Universal Certification with a 98%.
- Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
EVENING MAINTENANCE LEAD
Holiday Inn Executive Center
01.2018 - 03.2020
- Supervised the upkeep of on-site facilities including guest rooms, all public areas, employee areas, restrooms, etc
- Provided timely customer service guests by ensuring all of their individual needs are met during their stay
- Completed engineering duties, preventative maintenance, and emergency calls
- Worked to complete room upgrades including flooring and fixtures, and furniture
- Lead a team of 3 people including janitorial to make sure engineering goals were met.
- Improved overall facility safety with regular inspections and hazard identification initiatives.
LEAD MACHINE OPERATOR/PROJECT MANAGER
American Air Filter
01.2010 - 12.2017
- Responsible for running and maintaining roll former
- Continuously monitored safety, material specification, quality, production, storage and scheduling of changeovers
- Reported directly to engineering department with safety issues and improvements necessary to meet efficiency and safety goals.
- Created safe and productive work environment from install to operation.
- Used 6S, Lean, and Daikin teachings to reduce waste, increase efficiency and productivity in department.
- Implemented process improvements that led to reduced waste and increased output for production line.
- Trained new machine operators, ensuring adherence to safety protocols and efficient operation procedures.
ASSISTANT STORE MANAGER
Foot Locker
04.2008 - 01.2010
- Recruited, interviewed, trained, hired, and mentored career development goals of staff of 15
- Provided directional leadership for improved customer services to Footlocker clientele
- Prepared status updates regarding operations to Store Manager and Regional Management
- Determined day-to-day operation priorities including ordering, shipping, cash flow, and adherence to corporate standards and policies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Collaborated with Store Manager to develop strategic plans for sales growth and operational improvements.
FINANCIAL AID COUNSELOR
Walden University
02.2006 - 01.2008
- Received over 100 inbound calls daily from current and prospective students and advised students about financial aid eligibility, application procedures, aid programs, costs, indebtedness, money and management and financial planning
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
- Reviewed financial applications and disclosure statements for completeness and accuracy
- Notified students of changes in eligibility of awards and alternatives to amend the situation.
CALL RESOLUTION TEAM LEAD
FINITI
01.2005 - 02.2006
- Provided daily direction and communication to employees so that customer service calls were answered in a timely, efficient and knowledgeable manner
- Established work procedures and processes that support the company and departmental standards, procedures and strategic directives
- Shared continual responsibility for deciding how to manage the employees, ensuring calls are handled efficiently and effectively
- Provided the highest level of customer service and expressed a positive, professional, and upbeat attitude when speaking with customers and employees.
Education
High School Diploma -
David H. Hickman High School
Columbia, MOSkills
- Leadership
- Management
- Facilities Maintenance
- Property Management
- Customer service-focused
References
- Derek Woodis, Professional, 573-825-7092, dwoodis@compasshn.org
- Michelle Lamberson, Professional, 573-248-6179, taylorshellie@yahoo.com
- Joe Fessehaye, Colleague, 573-356-3041, brothannogood@gmail.com
Certification
Certified Apartment Manager 04/22/2024
EPA 608 Universal since 2021
Additional Information
My work isn't just metrics and keywords in a resume, hear what my residents have to say. Of the 74, 5 Star Google reviews, maintenance is mentioned in 46 of them.
"The absolute best part about living here is the maintenance team. You'll never have the problem of waiting around for days for them to come. Tony is so awesome!! During the -30 degree weather, he went and bought everyone space heaters when some of the apartment heaters weren't working correctly from the super cold temps. Love it here!"
"Initially I chose Central House because of the affordable pricing, I'm now renewing for my 4th year and I couldn't be happier. The maintenance team is the best part along side the monthly activities put on by the staff. I would recommend Central house to anyone that's considering"
"Maintenance is always super nice and helpful when we need them. Issues never take long to resolve and they are always determined to finish what they start. They are also incredibly nice people who always have a smile on their faces."
Timeline
MAINTENANCE SUPERVISOR
Cardinal Group Management
03.2020 - Current
EVENING MAINTENANCE LEAD
Holiday Inn Executive Center
01.2018 - 03.2020
LEAD MACHINE OPERATOR/PROJECT MANAGER
American Air Filter
01.2010 - 12.2017
ASSISTANT STORE MANAGER
Foot Locker
04.2008 - 01.2010
FINANCIAL AID COUNSELOR
Walden University
02.2006 - 01.2008
CALL RESOLUTION TEAM LEAD
FINITI
01.2005 - 02.2006
High School Diploma -
David H. Hickman High School
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