Tonyea Prater
Prescott,MI
Summary
Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Apply advanced English skills to enhance service for customers and collaborate effectively with diverse team members. Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times. Focused and safety-conscious Driver with history of delivering packages for global logistics organizations. Top team member with strong stats and delivery performance. Observant at all times to avoid accidents or incidents. Hardworking employee enthusiastic about learning all field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
34
34
years of professional experience
Work History
Lead Delivery Driver
Priority Dispatch
Plymouth, MI
10.2016 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Interpreted maps and followed written and verbal directions.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Completed paperwork using neat and legible handwriting.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Fostered positive working relationships with regular customers.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
- Kept and studied detailed mileage and fuel reports to track overall fuel costs.
- Worked overnight shifts during peak periods to meet coverage needs.
Secretary
Curts Auto Repair
Lupton, MI
05.2010 - Current
- Answered multi-line phone system and greeted callers enthusiastically.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Completed accurate daily report documents, memos and invoices.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Recorded expenses and maintained accounting records.
- Reviewed and balanced daily bank deposits and deposit report.
- Recorded daily financial transactions using Quickbooks and handled payments of accounts.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Merchandiser
Griffin Beverage
West Branch, MI
03.2014 - 10.2016
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Updated pricing and signage to complete product displays and educate customers.
- Verified products appeared at correct locations in proper quantities.
- Answered customer questions regarding store merchandise, department information and pricing.
- Established strong vendor relationships to maintain and support business.
- Planned and coordinated product availability for advertising and promotion purposes.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Worked with managers and advertising directors to optimize promotions.
Certified Nursing Assistant
Villa At West Branch
West Branch, MI
02.2013 - 10.2016
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Transported patients between rooms and appointments or testing locations.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Certified Nursing Assistant
Gladwin Pines
Gladwin, MI
07.2007 - 12.2010
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Transported patients between rooms and appointments or testing locations.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Cosmetologist
OWNER
Gladwin , MI
07.2004 - 12.2010
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Maintained client treatment records and designed long-term care programs for return customers.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Researched latest trends in hair and makeup to stay updated on color, style and technique.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Processed payments, entering sales in register for prompt customer service.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Created marketing advertisements to increase awareness of services and boost sales.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Consistently received positive performance reviews from guests.
- Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Offered professional cuts, color services and extensions to salon customers.
- Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
- Answered phone calls and emails to schedule client appointments.
- Styled hair, makeup and nails for customers for special events and occasions.
- Kept detailed records of customer information and services provided to increase return customers.
- Performed manicures, pedicures, paraffin wax treatments and full nail sets.
- Styled hair for large events such as annual fashion shows and special hair expos.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
Education
Certified Nursing - Paitent Care
Ray of Hope
Midland, MI10.2003
Cosmotology - Hair Skin Nails
Houghton Lake Institute of Cosmetology LLC
Houghton Lake, MI09.2002
High School Diploma -
Gladwin High School
Gladwin, MI05.1992
Skills
- Vehicle Inspection
- GPS Navigation
- Ability to Lift 50 Pounds
- Traffic Laws and Regulations
- Customer Relationships
- Time Management
- Vehicle Cleaning and Maintenance
- Loading and Unloading
- Attention to Detail
- Delivery Verification
- Efficiency and Time Management
- Verbal and Written Communication
- Dependability and Honesty
- Customer Service
- Delivery and Shipment Records
- Valid Driver's License
- Safe Driving Practices
- Dispatch Communication
- Mileage Tracking
- Two-Way Radio Operation
- Accident Reports
- Strong Working Relationships
- Signature Verification
- Insurance Requirements
- Logistics Knowledge
- Excellent Sense of Direction
- Service Dispatching
- Map Reading Skills
- Freight Loading
- Corrective Actions
- Weather Updates
- Basic Housekeeping
- Inventory System
- Basic Math Skills
- Services Promotion
- Customer Presentations
- Team Goals
- Billing Statements
- Valid Vehicle Insurance and Registration
- Cash Register Operations
- Proficiency in Microsoft Office
- Pallet Jack Operation
- Scheduled Services
- Sales and Promotions
- Refund Processing
- Documentation
- Safety
Timeline
Lead Delivery Driver
Priority Dispatch
10.2016 - Current
Merchandiser
Griffin Beverage
03.2014 - 10.2016
Certified Nursing Assistant
Villa At West Branch
02.2013 - 10.2016
Secretary
Curts Auto Repair
05.2010 - Current
Certified Nursing Assistant
Gladwin Pines
07.2007 - 12.2010
Cosmetologist
OWNER
07.2004 - 12.2010
Certified Nursing - Paitent Care
Ray of Hope
Cosmotology - Hair Skin Nails
Houghton Lake Institute of Cosmetology LLC
High School Diploma -
Gladwin High School
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