Tonyell Narcisse
Luling,USA
Summary
Experienced with remote customer support, proficient in managing inquiries and resolving issues promptly. Utilizes effective communication and technical skills to provide seamless user experiences. Knowledge of customer relationship management tools and best practices to ensure client satisfaction and operational efficiency.
Knowledgeable desired position with solid background in remote customer support and problem-solving. Adept at managing high-volume inquiries and providing effective solutions. Demonstrated ability in leveraging communication and technical skills to enhance user satisfaction and streamline processes.
Professional with history in remote customer service, skilled at delivering exceptional support and resolving client issues efficiently. Adept at utilizing communication skills and technical proficiency to enhance user experiences and meet organizational goals. Collaborative team player with focus on achieving results and adapting to changing needs.
Remote customer service professional with solid experience delivering high-quality support in virtual environment. Reliable team player known for adapting to changing needs and focusing on achieving results. Strong skills in communication, problem-solving, and time management, ensuring efficient and effective service. Employers value dependability, collaborative spirit, and consistent performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Work From Home Agent
Customer Service Department
01.2023 - 12.2025
- Managed customer inquiries through various communication channels, ensuring prompt and effective resolutions.
- Enhanced customer satisfaction by providing accurate product information and troubleshooting assistance.
- Streamlined processes for handling service requests, improving response times and service quality.
- Collaborated with team members to develop best practices for remote customer engagement strategies.
- Mentored new agents on operational procedures, fostering a supportive learning environment.
- Analyzed customer feedback trends to identify areas for process improvements and service enhancements.
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Led initiatives to optimize workflow processes, resulting in enhanced productivity across the department.
Key Holder
Goodwill Industries
05.2021 - 08.2023
- Trained and mentored new staff on store processes and customer service best practices.
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Implemented visual merchandising strategies to improve store presentation and drive sales.
- Managed inventory control, optimizing stock levels to enhance product availability.
- Developed schedules to ensure adequate staffing during peak hours, enhancing customer experience.
- Conducted regular audits of cash management procedures for accuracy and security compliance.
- Resolved customer inquiries and complaints effectively, fostering positive relationships and loyalty.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
Retail Wireless Consultant
Premium Retail Services
02.2022 - 07.2023
- Selling phones and phone accessories
- Activating phones for customers
- Delivered exceptional customer service to enhance client satisfaction and loyalty.
- Educated customers on wireless products and services, driving informed purchasing decisions.
- Trained new team members on sales techniques and company policies to ensure consistency.
- Developed promotional strategies to increase foot traffic and boost sales performance.
- Analyzed customer feedback to identify trends and improve service delivery methods.
- Managed inventory levels, ensuring product availability and minimizing stock discrepancies.
Overnight Stock Associate
Walmart
11.2021 - 03.2022
- Stocked shelves efficiently, ensuring product availability and organization.
- Operated pallet jack and other warehouse equipment safely and effectively.
- Conducted inventory counts to maintain accurate stock levels and reduce discrepancies.
- Collaborated with team members to streamline restocking processes and improve workflow.
- Assisted in training new associates on safety protocols and operational procedures.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Unloaded arriving product stock and moved to store display areas.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Monitored backroom organization, maintaining compliance with company standards.
- Resolved customer inquiries regarding product locations and availability promptly.
- Implemented improvements in stock placement for enhanced accessibility and visibility.
Assisted Living Caregiver
Ashton Manor Assisted Living
01.2021 - 02.2022
- Temp job. I worked with elderly
- Administered daily care routines including bathing, dressing, and feeding residents to ensure comfort and well-being.
- Monitored residents' health conditions, documenting changes and reporting concerns to nursing staff for timely intervention.
- Collaborated with multidisciplinary teams to develop individualized care plans that address specific resident needs.
- Trained new caregivers on best practices in patient care, enhancing team efficiency and service quality.
- Implemented safety protocols to maintain a secure living environment for residents, reducing incidents of accidents or injuries.
- Facilitated recreational activities and social engagement sessions to promote mental wellness among residents.
- Assisted in medication management by ensuring accurate administration according to prescribed schedules and guidelines.
- Fostered strong relationships with residents and families, providing emotional support and enhancing overall satisfaction with care services.
- Assisted clients with personal hygiene, promoting dignity and maintaining a clean environment for their comfort.
- Collaborated with interdisciplinary team members to optimize overall patient care and support.
- Continuously educated self on best practices in assisted living caregiving to provide exceptional service in all aspects of the role.
Work from Home Customer Service Representative
WCPS of CA
06.2020 - 01.2021
- Resolved customer inquiries via phone and email, ensuring timely and accurate responses.
- Managed order processing and returns, maintaining high levels of customer satisfaction.
- Assisted in training new staff on company policies and customer service protocols.
- Implemented process improvements to enhance efficiency in handling customer complaints.
- Led team initiatives to improve response times, enhancing overall customer experience.
- Monitored performance metrics, providing feedback for continuous improvement among team members.
- Collaborated with cross-functional teams to streamline communication and resolve complex issues effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Housekeeping
RAMADA INN by Wyndham
05.2018 - 01.2021
- Sustained a clean and organized work environment through diligent housekeeping practices.
- Ensured cleanliness of public areas by performing regular inspections and coordinating with housekeeping staff.
- Collaborated with housekeeping staff to coordinate room availability, minimizing disruptions for guests.
- Trained and mentored junior housekeeping staff, improving their skills and performance levels.
- Participated in regular staff meetings focused on continuous improvement of housekeeping operations.
- Enhanced guest satisfaction by efficiently managing housekeeping operations and maintaining high standards of cleanliness.
- Supervised housekeeping staff performance, offering feedback and guidance for continuous improvement.
- Placed orders for housekeeping supplies and guest toiletries.
- Performed light housekeeping duties to maintain a clean and organized living space for clients.
Cashier
Dollar General
02.2017 - 02.2019
- I was a great cashier and fast worker. I pay attention too everything that goes in the store.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances and reconciled discrepancies.
- Assisted in inventory management by restocking shelves and organizing displays.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new cashiers on operational procedures and customer service protocols.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
High school diploma - Nursing Administration
Hahnville High School
Boutte, LA05.2019
Associate Degree in Nursing - None
Delgado Community College
New Orleans, LA12-2023
Skills
- Cashier (2 years)
- Customer Service
- Typing speed
- Phone etiquette
- Fast Food
- Cash Handling
- Food service
- Serving
- Retail sales
- Cleaning
- Search engines
- Merchandising
- Commercial Cleaning
- Caregiving
- Home Care
- Retail Management
- Store Management Experience
- Goal oriented
- Aegis CRM
- Appointment scheduling
- Billing management
- Record preparation
- File maintenance
- Spreadsheet tracking
- Call handling
- Customer service
- Computer skills
- Calm and professional under pressure
- Understanding customer needs
- Remote office availability
- Microsoft office
- Customer relations
- Teamwork and collaboration
- Problem resolution
- Professional telephone demeanor
- Document and records management
- Order processing
- Data entry
- Inbound call management
- LiveChat messaging
- Administrative and office support
- Call center operations
- Customer data confidentiality
- Following scripts
- 100 wpm typing speed
- Direct sales
- MS office
- Office equipment proficiency
- Order fulfillment
- Transaction processing
- Order and refund processing
- Account management
- Customer account management
- Training development aptitude
- Calm under pressure
- Policies and procedures adherence
- Complaint investigation
- Quality control
- Sales expertise
- POS systems and ordering platforms
- Work prioritization
- Business development
- Multi-line phone talent
- Multi-line phone systems
- Account updating
- Database management
- Sales transactions
- Product knowledge
- Product sales
- Staff education and training
- Sales closing
- Stock management
- Customer relationship management (CRM)
- [Language] fluency
- Service standard compliance
- Merchandise orders and exchanges
- Store maintenance
- Customer retention strategies
- Needs assessment
- Route management
Accomplishments
- Documented and resolved issue which led to results.
- Resolved product issue through consumer testing.
- Achieved result by completing task with accuracy and efficiency.
- Achieved result through effectively helping with [Task].
- Supervised team of 50+ staff members.
Certification
- CPR Certification
- First Aid Certification
- Forklift Certification
Timeline
Work From Home Agent
Customer Service Department
01.2023 - 12.2025
Retail Wireless Consultant
Premium Retail Services
02.2022 - 07.2023
Overnight Stock Associate
Walmart
11.2021 - 03.2022
Key Holder
Goodwill Industries
05.2021 - 08.2023
Assisted Living Caregiver
Ashton Manor Assisted Living
01.2021 - 02.2022
Work from Home Customer Service Representative
WCPS of CA
06.2020 - 01.2021
Housekeeping
RAMADA INN by Wyndham
05.2018 - 01.2021
Cashier
Dollar General
02.2017 - 02.2019
High school diploma - Nursing Administration
Hahnville High School
Associate Degree in Nursing - None
Delgado Community College