TONYETTA COOMBS

Customer Service Representatives with over a decade of experience in enhancing customer engagement and satisfaction through effective problem-solving and data analysis. Proficient in utilizing tools like Five9 and Salesforce to streamline communication and resolve inquiries efficiently. Committed to fostering strong relationships and implementing innovative solutions to improve service delivery and client retention.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

• Manage employee benefits inquiries, enhancing satisfaction and efficiency.
• Resolved complex claims issues, improving processing time and accuracy.
• Collaborate with cross-functional teams to streamline benefit processes.
• Utilize analytical skills to identify trends, optimizing service delivery.
• Contributed to a 12% increase in client retention through effective communication.
• Assist customers by resolving inquiries, enhancing satisfaction, and strengthening loyalty.
• Address client concerns promptly, ensuring high retention and positive feedback.
• Utilize communication skills to facilitate understanding and improve service delivery.
• Resolve customer inquiries efficiently, achieving high satisfaction rates.
• Implement process improvements, reducing average call time and enhancing service quality.
• Work closely with cross-functional teams to address complex customer issues.
• Contribute to knowledge base updates, facilitating smoother operations.
• Propose and implement creative solutions to recurring customer problems.
• Develop streamlined communication protocols, enhancing overall customer experience.
• Managed daily administrative tasks, enhancing office efficiency with precise record-keeping.
• Streamlined document processes, resulting in improved workflow and reduced errors.
• Utilized organizational skills to support team projects, fostering collaborative success.
• Resolved client inquiries promptly, boosting customer satisfaction and trust.
• Implemented data entry improvements, achieving consistent accuracy and reliability.
• Coordinated with medical staff to facilitate smooth patient admissions and discharges.
• Fostered positive relationships, enhancing overall hospital efficiency.
• Optimized scheduling system, leading to improved patient wait times and increased satisfaction rates.
• Consistently met or exceeded performance targets.
• Provided compassionate assistance to patients and families during registration.
• Resolved inquiries efficiently, contributing to a positive hospital experience.