Summary
Overview
Work History
Education
Skills
Languages
Timeline
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William Florez

San Diego,CA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

8
8
years of professional experience

Work History

Store Manager

Buybuy BABY
12.2018 - Current
  • Upheld and communicated store programs and standards to employees for optimal quality, safety and cleanliness.
  • Assisted in recruiting, hiring and training of team members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Drove over $5,000,000 in total B&M and Omni sales volume

Assistant Manager

Buybuy Baby
06.2018 - 12.2018
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Store Leader

Unleashed By Petco
02.2015 - 06.2018
  • Planned optimal workflow through successful scheduling and task delegation.
  • Implemented loss prevention by preventing losses due to theft or other types of shrinkage.
  • Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Involved associates in decision-making processes to empower team and drive continued successes.
  • Elevated team performance with motivational approach and excellent training abilities.

Education

Bachelor of Science - Marketing

San Diego State University
San Diego, CA

Associate of Science - Business Administration

Southwestern College
Chula Vista, CA

Skills

  • Records Organization and Management
  • Leadership
  • Budget Development
  • Loss Prevention Procedures
  • Retail Merchandise Quality Standards
  • Positive and Friendly
  • Market and Competitor Research
  • Verbal and Written Communication
  • Sales Expertise

Languages

Spanish
Professional Working

Timeline

Store Manager

Buybuy BABY
12.2018 - Current

Assistant Manager

Buybuy Baby
06.2018 - 12.2018

Store Leader

Unleashed By Petco
02.2015 - 06.2018

Bachelor of Science - Marketing

San Diego State University

Associate of Science - Business Administration

Southwestern College

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William Florez