Tonyia Day
Odenville,AL
Summary
Dynamic Office Manager with a proven track record at Besco Steel Supply, Inc., excelling in office administration and customer service. Enhanced team productivity through effective scheduling and streamlined operations, while maintaining confidentiality and fostering a positive work environment. Skilled in bookkeeping and employee training, driving organizational success and client satisfaction.
Overview
31
31
years of professional experience
Work History
Office Manager/HR
Besco Steel Supply, Inc
09.1994 - Current
- Assisted in daily office operations to ensure smooth workflow and efficiency.
- Maintained office supplies inventory, ordering and restocking as needed.
- Supported team coordination through scheduling meetings and managing calendars.
- Handled basic bookkeeping tasks, including invoicing and expense tracking.
- Contributed to creating a positive workplace environment through effective communication.
- Participated in onboarding new staff by providing essential training on office procedures.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Processed incoming communications, directing inquiries to appropriate personnel.
- Organized files and documentation to enhance information retrieval and accessibility.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
Education
GED -
St. Clair County High School
Odenville, ALBusiness Office Education
John Pope Eden Area Vocational Center
Ashville, AlSkills
- Office management
- Customer service
- Organizational skills
- Office administration
- Data entry
- Billing
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Bookkeeping
- Credit and collections
- Human resources
- Employee training
- Report preparation
- Banking operations
- Computer skills
- Professional and courteous
- Administration and reporting
- Accounts Payable
- Accounts Receivable
- Sales Tax
- Business Licenses
Timeline
Office Manager/HR
Besco Steel Supply, Inc
09.1994 - Current
GED -
St. Clair County High School
Business Office Education
John Pope Eden Area Vocational Center
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