Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tonyia Keating

Louisburg

Summary

Highly capable and energetic professional with an excellent work ethic. Proven ability to work independently and as a tem member, establish priorities, handle simultaneous projects, identity and solve problems and quickly adapt to changing needs. Employs professionalism and excellent communication skills.

Knowledgeable [Desired Position] with robust background in managing contract negotiations and ensuring compliance. Proven ability to streamline processes and mitigate risks, leading to successful project completions. Demonstrated proficiency in contract analysis and stakeholder communication.

Overview

25
25
years of professional experience

Work History

Service Contracts Manager

Optiv Security Inc.
09.2000 - Current
  • Create and edit Statements of Work (SOWs) applying technical communication theory to ensure readability, usability, and excellent presentation
  • Ensures accuracy, quality, and a unified style based on Optiv and industry standards
  • Develop, write, review, and negotiate contractually sound and professional presented Statements of Work (SOWs) and other service-related contracts which mitigate risk exposure for the company
  • Consistently recognized by my leadership for my contributions to the team through recognition/incentive awards
  • Manage a large volume of work and prioritize competing escalation requests while providing superior customer service to internal and external clients and vendors
  • Facilitate smooth SOW sales cycles through excellent communication, proactively assessing needs, delivering high-quality outputs in a timely manner, and removing obstacles to reduce friction
  • Collaborate inter-departmentally to develop formal policies, procedures, and workflows for new Optiv contracting entities/international offices
  • Mentor and train new hires and act as a resource for contracting and Optiv best practices for Client Managers and cross-functional departments
  • Skills: Legal Compliance, Contract Management and Negotiation, Quality Control, Docusign, Editing and Proofreading, Technical Documentation, Salesforce, Sharepoint, Business Writing

Regional Administrative Analyst/Central Midwest & Southeast Sales Support Trainer

For Rent Media Solutions
01.2003 - 12.2016
  • Part of Salesforce Expert Team (Tester & Trainer for sales and admin teams) when transitioning to Salesforce companywide
  • Managed social media for multiple markets
  • Responsible for sales support training in nine (9) Midwest markets and seven (7) Southeast markets
  • Created weekly, monthly, quarterly summary reports as well as budget and variance reports for 16 markets (20 publications)
  • Managed report subscriptions in SharePoint
  • Led webinars for administrative teams (training on new products and processes)
  • Event planning of meetings and conferences for upper management (budgeting, logistics, meals, gifts, and entertainment)
  • Complete travel arrangements for upper management
  • Audit 20 publications and 3 websites quarterly
  • Researched market information for new publications
  • Assisted in budget preparation
  • Placed ads for open positions and qualify candidates for Hiring Managers

Sales Assistant/Internet Service Coordinator

For Rent Media Solutions
11.2000 - 01.2003
  • Created all marketing tools, including proposals, presentations, renewals, and return on investment analysis for one General Manager and three Account Executives
  • Serviced customers for General Sales Manager and Account Executives
  • Maintained Internet site for over 400 advertisers
  • Assisted in coordination of yearly Apartment Association trade show
  • Retrieved and analyzed marketing data for customers
  • Conducted marketing research on Kansas City apartment industry, including occupancy, average prices, traffic and industry trends

Education

Bachelor of Science - Marketing

Kansas State University
Manhattan, KS
08.2000

Skills

  • Legal Compliance
  • Contract Management
  • Negotiation
  • Quality Control
  • Docusign
  • Editing
  • Proofreading
  • Technical Documentation
  • Salesforce
  • Sharepoint
  • Business Writing
  • Cost control
  • Procurement management
  • Contract drafting
  • Dispute resolution
  • Legal compliance

Timeline

Regional Administrative Analyst/Central Midwest & Southeast Sales Support Trainer

For Rent Media Solutions
01.2003 - 12.2016

Sales Assistant/Internet Service Coordinator

For Rent Media Solutions
11.2000 - 01.2003

Service Contracts Manager

Optiv Security Inc.
09.2000 - Current

Bachelor of Science - Marketing

Kansas State University

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