Tonyia Mullen
Evans mills
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
16
16
years of professional experience
Work History
Collections Agent
Transworld Systems Inc.
Arcadia
01.2026 - Current
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Negotiated payment plans with clients to assist them in managing financial difficulties.
- Conducted account reviews to verify payment statuses and account details.
- Managed inbound calls to address customer inquiries and payment arrangements.
- Resolved disputes by communicating effectively with clients and understanding their concerns.
- Documented interactions in collections system to maintain accurate records.
- Developed repayment plans tailored to account holders' financial situations.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Adhered to company policies and applicable laws while collecting debts from customers.
- Followed laws and regulations to ensure compliance in debt collection activities.
- Upheld privacy and security requirements for customer information.
Lawn and Garden Associate
Walmart
06.2023 - 09.2024
- Helped customers choose optimal trees, shrubs, and flowers based on current needs.
- Enhanced customer satisfaction by providing knowledgeable advice on lawn and garden care.
- Maintained plant health and attractiveness with proper sunlight, water, and nutrition.
- Restocked shelves with new plants each day and rotated stock for optimal appearance.
- Sought out customers to help and offered immediate assistance with locating items and making selections.
- Completed opening, closing, and shift change tasks efficiently to keep store ready for guests.
- Watered plants every week and regularly checked for naturally wilted parts to remove.
Retail Stock Associate
Burlington
07.2017 - 11.2017
- Ensured proper pricing, tagging, and signage for all products to maintain compliance with company guidelines.
- Enhanced customer satisfaction by providing prompt and courteous service during busy hours.
- Boosted sales by effectively organizing and replenishing merchandise on the sales floor.
- Collaborated with team members to improve overall store efficiency and achieve sales targets.
- Resolved customer inquiries or concerns quickly and professionally, demonstrating excellent problem-solving skills.
- Managed high-volume restocking tasks during peak periods to ensure adequate product availability on the sales floor.
- Assisted in seasonal inventory preparations, contributing to accurate counts and timely completion of tasks.
- Continuously assessed stock levels on display shelves, replenishing items as needed to prevent out-of-stock situations negatively impacting sales results.
Receptionist
Jackson Hewitt
01.2016 - 04.2016
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Customer Service Representative
Xerox
05.2014 - 11.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Toddler Teacher
Sunshine learning center
09.2012 - 10.2012
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Allowed for ample outdoor discovery time in schedule each day.
- Managed classroom materials and resources effectively to ensure a well-stocked learning environment at all times.
- Collaborated with parents to establish consistent routines and maintain open communication channels for optimal child support.
- Assisted in maintaining a clean, organized classroom that met required health and safety standards according to state regulations.
- Maintained accurate records of children''s developmental milestones and prepared detailed reports for parent-teacher conferences.
- Led small group activities designed to enhance language skills, fine motor abilities, and problem-solving techniques among toddlers.
- Supported children during transitions between activities or environments by providing clear instructions and guidance as needed.
- Worked closely with fellow teachers to share ideas, exchange feedback, and collaborate on curriculum planning efforts across classrooms.
Production Assembler
CLARCOR Industrial Air
09.2010 - 09.2011
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Improved production efficiency by assembling products according to established guidelines and quality standards.
- Expedited order fulfillment through precise assembly of custom orders according to customer specifications.
- Ensured product reliability by conducting thorough pre-shipment functional tests.
- Demonstrated exceptional attention to detail while assembling intricate components, resulting in fewer defects and higher overall quality levels.
- Operated production machinery safely to reduce workplace accidents.
Education
Some College (No Degree) - Early Childhood Education
Bryant & Stratton College
NY05-2026
Skills
- Service standard compliance
- Multi-line phone talent
- Technical Support
- Creative problem solving
- Staff education and training
- Customer service
- Communication skills
- Conflict resolution
- Repayment plan structuring
Timeline
Collections Agent
Transworld Systems Inc.
01.2026 - Current
Lawn and Garden Associate
Walmart
06.2023 - 09.2024
Retail Stock Associate
Burlington
07.2017 - 11.2017
Receptionist
Jackson Hewitt
01.2016 - 04.2016
Customer Service Representative
Xerox
05.2014 - 11.2015
Toddler Teacher
Sunshine learning center
09.2012 - 10.2012
Production Assembler
CLARCOR Industrial Air
09.2010 - 09.2011
Some College (No Degree) - Early Childhood Education
Bryant & Stratton College