Summary
Overview
Work History
Education
Skills
Timeline
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TONYIO COOK

Valdosta,GA

Summary

A High School Student offering progressively responsible sales experience with industry companies. Natural leader with proven record of exceeding sales targets and driving customer service excellence. Passionate about helping customers and delivering top-notch experiences in every interaction. Well-versed in successful sales techniques and approaches and relationship building. Outgoing and skilled at providing exceptional customer service, accurate money handling and careful bagging and cart assistance. Enthusiastic and confident worker with over 5 years of experience working in customer engagement environments. In-depth knowledge of POS system and cash register operations.

Overview

1
1
year of professional experience

Work History

Bagger - Customer Service Representative

Piggly Wiggly Grocery Store
02.2024 - Current
  • Provided support to customers in shifting purchases from carts to cars to maintain customer satisfaction.
  • Maintained orderly cart areas outside the store, ensuring availability of carts for incoming shoppers at all times.
  • Inspected items for defects and damage.
  • Assisted with maintaining clean and organized store appearance.
  • Assisted in maintaining a clean store environment for a pleasant shopping experience.
  • Collected and returned all hand baskets and shopping carts to proper place for new customer use.
  • Promoted store loyalty programs, resulting in increased customer engagement and repeat business.
  • Responded promptly to requests for carryout assistance, providing exceptional service for elderly or disabled customers.
  • Demonstrated flexibility in scheduling, adapting to various shifts as needed to support the store''s operational needs.
  • Contributed to positive work culture through effective communication and collaboration with coworkers.
  • Stocked shelves and displays ber] days per week to maintain active inventory

Merchandise Associate

Wild Adventures Theme Park
05.2023 - 08.2023
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Informed customers about special promotions and provided detailed information for various products.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Transported merchandise to sales floor and restocked shelves, racks and bins.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Recommended products to customers, thoroughly explaining details.
  • Regularly exceeded daily sales and product add-on quotas.

Education

No Degree - High School Education

Georgia Cyber Academy
Atlanta, GA
05.2025

Skills

  • Customer assistance
  • Compassion
  • Organization and Time management
  • Self-motivated professional
  • Problem-solving skills
  • Exceptional customer service
  • Excellent people skills
  • Professional demeanor
  • Relationship building
  • Multi-tasking strength
  • Problem Sensitivity
  • Team Collaboration

Timeline

Bagger - Customer Service Representative

Piggly Wiggly Grocery Store
02.2024 - Current

Merchandise Associate

Wild Adventures Theme Park
05.2023 - 08.2023

No Degree - High School Education

Georgia Cyber Academy

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TONYIO COOK