Maureen Swain
Conroe,TX
Summary
Experienced retail sales professional with strong background in customer service and management. Proficient in cash management, POS systems, and team leadership in retail and guest services environments. Skilled in transaction processing, cash handling, register operation, and creating appealing merchandise displays. Committed to providing outstanding customer satisfaction by promptly addressing customer requests, needs, and concerns.
Overview
5
5
years of professional experience
Work History
Sales Lead
Francesca's
01.2022 - 02.2024
- Executed opening and closing tasks, ensuring accurate cash register counts.
- Established strong relationships with key accounts through regular communication and personalized service.
- Handled escalated guest issues efficiently, ensuring guest contentment.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
Retail Sales Associate
Earthbound Trading Company
06.2021 - 02.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Processed exchanges and refunds in compliance with company policies.
- Exhibited exceptional problem-solving abilities in addressing pricing discrepancies.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Retail Sales Associate
Dillard's
07.2019 - 01.2020
- Greeted customers and provided outstanding customer service.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used in-store system to locate inventory and place special orders for customers.
- Answered questions about store policies and addressed customer concerns.
Key Holder
Payless ShoeSource
10.2018 - 07.2019
- Executed opening and closing tasks, ensuring accurate register counts.
- Restocked shelves to maintain product availability.
- Communicated promotions, discounts, and special offers to customers at point of sale.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Education
Associate Of Science - General Studies
Lone Star College System
Spring, TX05.2022
Skills
- Cash handling
- Guest services
- POS
- Sales opening and closing
- Team management
Timeline
Sales Lead
Francesca's
01.2022 - 02.2024
Retail Sales Associate
Earthbound Trading Company
06.2021 - 02.2022
Retail Sales Associate
Dillard's
07.2019 - 01.2020
Key Holder
Payless ShoeSource
10.2018 - 07.2019
Associate Of Science - General Studies
Lone Star College System
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