Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Tonza McLeod

Jacksonville

Summary

Dynamic RTV Asset Coordinator at Advancing Eyecare with expertise in inventory management and logistics planning. Proven track record in enhancing customer satisfaction through effective debt resolution strategies and proficiency in SAP and Salesforce. Recognized for driving process improvements and maintaining comprehensive product knowledge to support operational excellence.

Overview

10
10
years of professional experience

Work History

RTV Asset Coordinator

Advancing Eyecare
11.2021 - 02.2025
  • Processed loaner requests via warehouse or vendor efficiently.
  • Created RTV requests submitted across three platforms.
  • Verified and located assets utilizing Inventory (SAP) system.
  • Managed case inquiries in Salesforce/Service Max until resolution.
  • Generated quotes and NTE for customer approval promptly.
  • Prepared shipping manifests and BOL for repairs accurately.
  • Conducted vendor follow-ups to ensure timely customer support.
  • Maintained comprehensive product knowledge for effective assistance.

Accounts Receivable Specialist

Jacksonville Spine and Pain Center
Jacksonville
01.2021 - 08.2021
  • Manage, collect and post outstanding balances from 5 major Insurance companies
  • Submits corrected claims and appeals in a timely manner
  • Responds to inquiries from insurance company, patients, and providers
  • Submits insurance/patient refunds within a timely manner
  • Analytically examines accounts and Identifies payer-specific trends and notify management of any known issues
  • Does part to prevent fraud and abuse while participating in educational activities that reviews coding billing updates
  • Inform Management in a timely manner of any Medical Coverage Policy updates regarding your Insurance carriers

Revenue Cycle Team Leader

Med Star Health
White Marsh
10.2017 - 12.2020
  • Detailed working knowledge and demonstrated proficiency in multiple payer application billing and/ or Collection processes, including governmental and non-governmental
  • Receive, evaluate and process Blue Cross commercial, Medicare and Medicaid claims according to CMS guidelines to ensure proper Coordination of benefits
  • Identify improvement and process enhancement opportunities using reporting
  • Coordinate Patient Financial Services (PFS) requests for medical records, coding clarification, and Medicare billing guidelines for Local Medical Review Policies (LMRP)
  • Evaluate and resolve complex administrative and customer service issues
  • Complete daily workload of claims assigned; report backlogs as needed
  • Identify registration errors and flag accounts
  • Process rejections and request for Medical Records

Billing Supervisor

Superior Vision Company
Linthicum
12.2014 - 10.2017
  • Trained and managed a team of 11 claim processors
  • Relayed updates and processed changes to teammates when identified and maintained current Processes and procedures regarding specific insurance billing information
  • Reviewed aging reports to identify accounts not being worked timely, trends in unpaid/underpaid claims, and resolved or escalated appropriately
  • Responsible for executing daily tasks to all team members
  • Verified and approved worked hours and PTO thru paylocity
  • Evaluated the work and progression of each team member by providing weekly and monthly quality reports
  • Reviewed and adjudicated daily medical claims on ad hoc report
  • Maintained medical information via McKesson Records System
  • Processed weekly check run for all providers
  • Oversee special claims projects to include manual claims processing for rejected claims
  • Understood and applied state laws regarding Medicaid and Medicare claims

Education

Bachlor of Science - Business Administration, Communications

Stayer University
Jacksonville, Florida
08.2026

Skills

  • RTV asset coordination
  • Inventory management
  • Billing and accounts receivable
  • QuickBooks and accounting software
  • Logistics planning
  • Project leadership
  • Ophthalmic products expertise
  • Customer service and satisfaction
  • Debt resolution strategies
  • SAP and Salesforce proficiency
  • ServiceMax expertise
  • McKesson records system

Affiliations

  • reading autobiography's cruising gardening golf

Timeline

RTV Asset Coordinator

Advancing Eyecare
11.2021 - 02.2025

Accounts Receivable Specialist

Jacksonville Spine and Pain Center
01.2021 - 08.2021

Revenue Cycle Team Leader

Med Star Health
10.2017 - 12.2020

Billing Supervisor

Superior Vision Company
12.2014 - 10.2017

Bachlor of Science - Business Administration, Communications

Stayer University

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