Tooa Dunson
San Francisco,CA
Summary
Proven Reservationist & Customer Service Representative at Trandev Transportation, adept in leveraging exceptional problem-solving and customer engagement skills. Excelled in a high-volume call environment, enhancing service efficiency and resolving client inquiries effectively. Trained staff, ensuring adherence to company policies, and demonstrated outstanding teamwork and organizational abilities.
Overview
10
10
years of professional experience
Work History
Reservationist & Customer Service Representative
Trandev Transportation
08.2014 - Current
- Answer client calls and inputs all customer rides using a computerized scheduling system; enters new customer information or changes into the system.
- Receive client inquiries and complaints; answer questions and provide information about services; resolves client inquiries relating to transportation; communicates resolution to clients.
- Provide client support in a high call volume environment, proficient in computer aptitude and telephone etiquette.
- Trained staff on call center procedures and company policies.
- Monitor and modify efficiency of manifests to ensure that routes are logical and efficient based on customer needs.
Education
High School Diploma -
Balboa High School
San Francisco06.1985
Skills
- Telephone reservations
- Customer Engagement
- Problem-Solving
- Data Entry
- Detail Oriented
- Reservation Confirmation
- Organizational Skills
- Customer Service
- Teamwork and Collaboration
- Interpersonal Skills
- Problem-solving aptitude
Timeline
Reservationist & Customer Service Representative
Trandev Transportation
08.2014 - Current
High School Diploma -
Balboa High School
Similar Profiles
Sherri TurnerSherri Turner
Assistant General Manager at TrandevAssistant General Manager at Trandev
Syree JacksonSyree Jackson
Transportation Driver at Metro Access (Trandev)Transportation Driver at Metro Access (Trandev)
RONALD MITCHELLRONALD MITCHELL
Transportation Supervisor/ Delivery driver/Transportation Manger at PERFORMANCE TRANSPORTATION / Vistar transportationTransportation Supervisor/ Delivery driver/Transportation Manger at PERFORMANCE TRANSPORTATION / Vistar transportation