Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Tooba Indhar

Boston,MA

Overview

3
3
years of professional experience
1
1
Certification

Work History

SOLUTION ENGINEER - Healthcare Life Sciences

Salesforce, Inc.
Boston, MA
06.2025 - Current
  • Developed and delivered custom solutions and proof of concepts to address complex business challenges for key decision-makers.
  • Acted as a trusted advisor to clients at all levels, from IT administrators to C-suite executives, to translate business needs into scalable solutions.
  • Coordinated the entire solution cycle in close collaboration with Account Directors, Technical Architects, and Implementation Partners to ensure successful project outcomes.
  • Leveraged Salesforce's AI, automation, and cloud capabilities to create compelling demonstrations that close the gap between client bottlenecks and innovative solutions.
  • Drove significant business impact by contributing to a 20% increase in client (AOV) for fiscal year 2026.
  • Led digital transformation efforts for clients by presenting and implementing comprehensive Salesforce & partner solutions.

SUCCESS ARCHITECTURE ANALYST

Salesforce, Inc.
Boston, MA
08.2023 - 05.2025
  • Delivered tailored solutions to 35-50 Premier Salesforce clients per quarter, improving CRM ROI by 20% on average.
  • Collaborated with 10-15 internal teams (account executives, success architects, and customer partners) monthly, driving a 10-15% increase in customer efficiency through KPIs such as CSAT, case resolution time, and SLA compliance.
  • Partnered with cross-functional teams (Platform, Sales, Marketing, Experience Clouds) on 3-5 projects per quarter, reducing operational costs by 15-20% for clients.
  • Transformed strategic ideas into actionable plans, achieving 95% on-time delivery of custom solutions.
  • Mentored 5-7 team members per quarter, boosting Service Cloud adoption by 25%.
  • Managed client engagements, closing 100+ cases per fiscal year with a 95% utilization rate.

ASSOCIATE SUCCESS ARCHITECTURE ANALYST

Salesforce, Inc.
Boston, MA
04.2022 - 06.2023
  • Dedicated 70% of customer-facing time to drive success, reducing attrition by 10% and increasing adoption by 15%.
  • Analyzed key performance metrics, delivering strategic insights for successful implementation for Service Cloud Premier customers.
  • Onboarded new customers with tailored journeys, ensuring 90% successful Salesforce license implementation and smooth early-stage Success journey adoption.
  • Led the B2B onboarding for SMB customers to train them on Salesforce Admin fundamentals and Service Cloud implementation guidance, resulting in a 25% increase in product adoption.

Education

B.A. - Psychology & Political Science

Mount Holyoke College

Skills

  • Customer Relationship Management
  • Salesforcecom
  • Problem Solving
  • Reporting & Analytics
  • Sales & Marketing
  • Data Analysis
  • Business Analysis
  • Automation
  • Artificial Intelligence

Certification

  • Salesforce Certified Administrator, 2329630
  • Salesforce Certified Advanced Administrator, 2362598
  • Salesforce Certified Associate, 2868440
  • Salesforce Certified Service Cloud Consultant, 2505544
  • Salesforce Certified Platform App Builder, 3456773
  • Salesforce Certified AI Associate, 4210230
  • Salesforce Certified Agentforce Specialist, 5439560

Languages

  • English
  • Urdu
  • Hindi
  • Arabic

Timeline

SOLUTION ENGINEER - Healthcare Life Sciences

Salesforce, Inc.
06.2025 - Current

SUCCESS ARCHITECTURE ANALYST

Salesforce, Inc.
08.2023 - 05.2025

ASSOCIATE SUCCESS ARCHITECTURE ANALYST

Salesforce, Inc.
04.2022 - 06.2023

B.A. - Psychology & Political Science

Mount Holyoke College

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Tooba Indhar