Toolie Amaratunga
Seattle,WA
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on efficiency, reliability and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills. Offering friendly and professional demeanor, ready to learn and excel in dynamic environments. Brings understanding of effective table management and guest interaction, coupled with ability to quickly adapt to new tasks.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server, Flavor Mixologist, Cashier
Lava Hookah Lounge
12.2023 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served beverages and Hookah apparatuses promptly with focused attention to customer needs.
- Worked with Clover and Toast POS systems to place orders, open and close tabs, manage bills, handle complimentary items, and apply discounts.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Learned and followed local alcohol laws to keep the establishment compliant with regulations.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Utilized knowledge of menu to make recommendations, enhancing customer smoking experience.
- Checked guests' identification before serving alcoholic beverages.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Associate Preschool Teacher
Little Kings And Queens
01.2024 - 05.2024
- Implemented effective classroom management strategies, maintaining an orderly and focused learning environment for all students.
- Enhanced learning experiences by incorporating creative arts and hands-on activities into daily lesson plans.
- Collaborated with colleagues on planning and executing diverse instructional methods, leading to improved student comprehension of complex concepts.
- Developed strong relationships with parents through open communication, fostering partnerships in their child's education journey.
- Utilized positive reinforcement techniques, motivating students to achieve academic success while building self confidence.
- Supported children's social-emotional growth by implementing age-appropriate conflict resolution strategies.
- Supervised children during in-classroom activities and on playground.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Incorporated music, art and literature into curriculum.
- constructed and executed the preparation of weekly meal plans, maintaining state board nutrition standards, and being mindful of student's allergies and dietary restrictions
Secretary
Rak Bank
12.2022 - 11.2023
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
Server, Line Cook
Momo's Kebab Mediterranean Grill
09.2021 - 05.2022
- Increased customer satisfaction by providing efficient and friendly service in a fast-paced food truck environment.
- Accepted orders and packed food for takeout and delivery.
- Ensured cleanliness and safety within food truck, adhering to local health department guidelines.
- Planned daily menus and prepped food for service.
- Enhanced overall efficiency with thorough knowledge of menu offerings, ingredients, and allergen information.
- Managed inventory effectively to minimize waste and maximize profit margins for the business.
- Reduced wait times for customers by implementing effective workflows for order preparation and delivery within the food truck space.
- Collaborated closely with team members, fostering a cooperative work environment to meet daily goals.
- Trained new employees on proper food handling techniques, equipment usage, sanitation practices, and company policies.
Line Cook, Server, Cashier
Al Basha Middle Eastern Grill
10.2021 - 03.2022
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Plated and presented all dishes to match established restaurant standards.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Assisted in inventory management by accurately tracking supplies and placing orders as needed.
- Improved team morale and productivity through effective communication and collaboration.
- Worked with Toast and Clover POS system to place orders, manage bills, and handle complimentary items.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Associate of Science - Fire Science, EMT
North Seattle College
Seattle, WA06-2025
High School Diploma -
St Mary's Catholic High School
Dubai, UAE06-2019
Skills
- Strong work ethic
- Exceptional customer service
- Memory retention
- Food running
- Foreign language proficiency
- Food safety
- POS operation
- Shift management
- Server training
- Multitasking and organization
- Reliable and responsible
- Team player
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- BLS-CPR Certified [December 2023]
- First Aid, CPR and AED Certification - American Red Cross.
Languages
sinhalese
Native or Bilingual
Arabic
Limited Working
Spanish
Limited Working
Interests
- Cooking
- DIY and Home Improvement
- I like working with my hands and fixing things
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Reading
- Kayaking
- Photography
Timeline
Associate Preschool Teacher
Little Kings And Queens
01.2024 - 05.2024
Server, Flavor Mixologist, Cashier
Lava Hookah Lounge
12.2023 - 09.2024
Secretary
Rak Bank
12.2022 - 11.2023
Line Cook, Server, Cashier
Al Basha Middle Eastern Grill
10.2021 - 03.2022
Server, Line Cook
Momo's Kebab Mediterranean Grill
09.2021 - 05.2022
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- BLS-CPR Certified [December 2023]
- First Aid, CPR and AED Certification - American Red Cross.
Associate of Science - Fire Science, EMT
North Seattle College
High School Diploma -
St Mary's Catholic High School
Similar Profiles
Azizbek ArinovAzizbek Arinov
Server at Layal Mediterranean Grill & Hookah LoungeServer at Layal Mediterranean Grill & Hookah Lounge
Marie Brittney LouineMarie Brittney Louine
Server/Head Waiter at Habibiz Hookah LoungeServer/Head Waiter at Habibiz Hookah Lounge
Jasmine GarrettJasmine Garrett
Bar Hostess at Eclipse Hookah LoungeBar Hostess at Eclipse Hookah Lounge