Samantha Toomey
Baltimore,MD
Summary
Driven Small Business Owner with excellent business acumen, creativity and leadership skills. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Small Business Owner
Samantha's Lash & Wax Beauty Bar LLC
04.2023 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Streamlined appointment scheduling using software systems to accurately book appointments while managing waitlists when necessary.
- Reduced appointment cancellations by implementing effective reminder systems and maintaining open communication with clients.
CSR/Teller
Arundel Federal Savings Bank
11.2019 - 08.2021
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Responded to customer requests for products, services, and company information.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
Server/Shift Manager
Hilton BWI
03.2013 - 10.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Server/Bartender
Four Points By Sheraton
05.2009 - 03.2013
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Front Desk Receptionist
Everhart Veterinary Hospital
06.2007 - 09.2008
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Education
No Degree - Medical Radiologic Technology
Anne Arundel Community College
Arnold, MDLicensed Esthetician - Skin Care
Cortiva Institute
Linthicum Heights, MD09.2022
High School Diploma -
North County High School
Glen Burnie, MD05.2007
Skills
- Small business operations
- Planning and execution
- Vendor Relations
- Scheduling
- Business marketing
- Financial Management
- Customer/Client relations
- Data Entry
- Telephone skills
- Time Management
- Organization skills
Certification
- Licensed Esthetician - October 2021
Timeline
Small Business Owner
Samantha's Lash & Wax Beauty Bar LLC
04.2023 - Current
CSR/Teller
Arundel Federal Savings Bank
11.2019 - 08.2021
Server/Shift Manager
Hilton BWI
03.2013 - 10.2019
Server/Bartender
Four Points By Sheraton
05.2009 - 03.2013
Front Desk Receptionist
Everhart Veterinary Hospital
06.2007 - 09.2008
No Degree - Medical Radiologic Technology
Anne Arundel Community College
Licensed Esthetician - Skin Care
Cortiva Institute
High School Diploma -
North County High School
- Licensed Esthetician - October 2021
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