Tootie -Ann Fletcher
Athens,Georgia
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Certified Med Aid
Northridge Health & Rehabilitation
02.2024 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Customer Service Representative
Cable And Wireless Jamaica
05.2012 - 05.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
GED -
Lanier Technical College
Jackson GA03.2024
No Degree - Dialysis Technology
Manhattan Institute
New York, NY09.2016
High School Diploma -
Holy Trinity High School
Kingston Jamaica06.2004
Skills
- Conflict Resolution
- Remote Office Availability
- Analytical Thinking
- Calm Under Pressure
- Customer Service
- Decision-Making
- Dependable and Responsible
- Self-Directed
Timeline
Certified Med Aid
Northridge Health & Rehabilitation
02.2024 - Current
Customer Service Representative
Cable And Wireless Jamaica
05.2012 - 05.2019
GED -
Lanier Technical College
No Degree - Dialysis Technology
Manhattan Institute
High School Diploma -
Holy Trinity High School
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