MIKA SEU
Entrepreneur/ Inventor
NORTHRIDGE,CA
Summary
Reliable Front Office Force known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
CSR, Sales
HealthNet Of California
21281 Burbank Blvd, Woodland Hills, CA91367
09.2022 - 02.2023
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Implemented and developed customer service training processes.
- Handled customer inquiries and suggestions courteously and professionally.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Front Office Supervisor
Luna Optometry
05.2021 - 07.2022
- Prepared agendas and took notes at meetings to archive proceedings
- Organized documents for company communication, travel vouchers and payment services
- Dispersed petty cash to employees and collected and managed receipts
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times
- Established and updated work schedules to account for changing staff levels and expected workloads
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns
- Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices
- Prepared reports to assist business leaders with key decision making and strategic operational planning
- Standardized office structures and processes to promote collaboration and increased performance
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers
- Throughout my day, I had the pleasure taking on 60-90 calls and/or text messages per day.
Front Office Coordinator
Mark's Garden
01.2021 - 06.2022
- Inventoried and ordered office supplies to maintain availability of products
- Monitored office supplies by checking inventory and placing orders
- Collect patient and client documents and information upon referral
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel
- Sorted, opened and routed mail and deliveries to meet business requirements
- Created and updated records and files to maintain document compliance
- Managed 70 - 140 phone calls per day to assist with clients' needs
- I had the opportunity to work with V.I.P clients such as (LeBron James, Paris Hilton, Kim Kardashian and so many more.
Front Desk Representative
GTA Auto Body Shop
10.2019 - 03.2021
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Monitored cash transactions at front desk to maintain responsibility for personal bank
- Created and maintained pleasant and calming environment to deliver excellent experience for members and guests
- Provided ongoing guest service
- Responded proactively and positively to rapid change
- Resolved issues over phone with customers daily
- Managed timely and effective replacement of damaged or missing products
- Followed up with customers about resolved issues to maintain high standards of customer service
- Promptly responded to inquiries and requests from prospective customers.
Medical Insurance Specialist
Camp Lester Military Insurance Group
03.2012 - 11.2014
- Managed large volume of medical claims on daily basis
- Responded to correspondence from insurance companies
- Evaluated accuracy and quality of data entered into agency management system
- Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations
- Paid or denied medical claims based upon established claims processing criteria
- Reviewed provider coding information to report services and verify correctness
- Met with customers to provide information about available products and policies
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals
- Collected premiums on or before effective date of coverage
- Finalized sales and collected necessary deposits
- Maintained between 90-120 calls per day.
Education
Associate of Science - Biology/Psychology
Glendale Community College
Bachelor of Science - Biology/ Psychology
University of Maryland University
05.2025
Diploma For Real Estate - Real Estate Agent
Moviso Academy
29970 Technology Dr. Murrieta, CA 9256312.2023
High School Diploma -
Sunnyslope High School
05.2007
Skills
- Correcting Discrepancies
- Windows Vista
- Inbound Customer Calls
- Problem Investigations
- Speaking Clearly
- Client Rapport-Building
- Personable Demeanor
- Team Goals
- Positive Rapport-Building
- Compliance Assurance
- Client Correspondence
- Providing Feedback
- Product or Service] Expertise
- Effective Customer Communication
- Effective Scheduling
- Overcoming Objections
- Daily Workflows
- Public Presentations
- Serve Customers
Timeline
CSR, Sales
HealthNet Of California
09.2022 - 02.2023
Front Office Supervisor
Luna Optometry
05.2021 - 07.2022
Front Office Coordinator
Mark's Garden
01.2021 - 06.2022
Front Desk Representative
GTA Auto Body Shop
10.2019 - 03.2021
Medical Insurance Specialist
Camp Lester Military Insurance Group
03.2012 - 11.2014
Associate of Science - Biology/Psychology
Glendale Community College
Bachelor of Science - Biology/ Psychology
University of Maryland University
Diploma For Real Estate - Real Estate Agent
Moviso Academy
High School Diploma -
Sunnyslope High School