Topaz Watson
Jacksonville,FL
Summary
Proactive and customer-oriented retail professional with over 4 years of experience in reputable shops. Recognized for delivering outstanding service, received 3 "Passion Awards" and consistently surpassed target KPIs for mystery shoppers. Excels in managing client accounts, ensuring timely responses and issue resolution. Collaborates with sales team to effectively upsell and maintain client satisfaction. Monitors customer feedback, identifies trends, and continuously improves service offerings. Proficient in managing property showings, applications, and lease agreements for potential tenants. Successfully conducts thorough background and credit checks to ensure quality tenant selection. Skilled in resolving tenant disputes and maintaining positive relationships with current residents. Strong ability to create classic cocktails and craft unique drink specials. Provides exceptional customer service in fast-paced environments. Experienced leader in team management, customer service, and operational efficiency. Utilizes strategic planning and effective communication to enhance dining experiences and team efficiency. Maintains high standards in fast-paced environments. Focuses on delivering exceptional dining experiences while leading and motivating teams to achieve outstanding results. Expertise in staff training, customer service, and operational efficiency. Highly adaptable and dependable in meeting changing demands.
Experienced with team leadership, customer service, and operational management. Utilizes strategic planning and communication to enhance dining experiences and team efficiency. Track record of maintaining high standards in fast-paced environments and fostering positive guest interactions.
Professional hospitality manager with strong focus on delivering exceptional dining experiences. Proven ability to lead and motivate teams to achieve outstanding results. Skilled in staff training, customer service, and operational efficiency. Highly adaptable and dependable in meeting changing demands.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Dining Room Manager
Brookdale Senior Living
- Company Overview: Experienced Assistant Dining Room Manager With A Passion For Delivering Exceptional Customer service and ensuring the smooth running of daily operations
- Skilled in training and developing staff, managing stocks, and coordinating budgets and dining room parties of large crowds
- Experienced Assistant Dining Room Manager With A Passion For Delivering Exceptional Customer service and ensuring the smooth running of daily operations
Lead Bartender/Cashier
Grub Burger Bar
- My Duties Were to Prepare Alcohol Or Non-Alcohol Beverages for bar and Restaurant patrons
- Interact with customers, Take orders, serve food and drinks
- Plan and present bar menus
- Processing and receiving payments and issuing receipts to customers as they prepare to leave
- Count down cash draws and report earnings and reports to the manager
Sales Consultant
ABC Liquor
08.2024 - Current
- Identified areas of improvement within existing processes and procedures.
- Established long-term relationships with key contacts at client companies.
- Developed and maintained relationships with clients to increase sales revenue.
- Provided detailed product information to customers, including features, prices, and availability.
- Conducted market research to identify new business opportunities.
- Collaborated with marketing team to design promotional materials for campaigns.
- Resolved customer complaints and inquiries in a timely manner.
- Attended trade shows and conferences to promote products and services.
- Maintained accurate records of all sales activities in the CRM system.
- Monitored competitor activity and pricing strategies to adjust accordingly.
- Created customized presentations for potential customers based on their requirements.
- Analyzed customer needs and preferences to recommend appropriate products.
Home Health Nurse
Senior's Helper
08.2023 - Current
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
- Educated patients and families on disease management, medication safety, and at-home healthcare strategies to promote selfcare.
- Documented patient vitals, behaviors, and conditions to communicate concerns to supervising nurse.
- Contributed to the overall success of the home health agency by maintaining high levels of patient satisfaction and positive outcomes.
Bartender
Indulgence Bistro
02.2024 - 02.2025
- Proficient in creating classic cocktails and crafting unique drink specials
- Demonstrated ability to provide exceptional customer service in a fast-paced environment
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Greeted customers and provided excellent customer service.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Apple Solutions Consultant
Get Marketing Inc.
10.2022 - 01.2025
- Delivered engaging product demonstrations to showcase the unique features and benefits of Apple products.
- Coordinated special events and promotional activities to generate excitement around new product launches and drive sales growth.
- Leveraged data-driven insights to monitor sales performance, identify areas for improvement, and implement targeted strategies accordingly.
- Streamlined store operations by effectively collaborating with store management and team members.
- Developed tailored training sessions for team members to improve their product knowledge and selling techniques.
- Strengthened brand loyalty by hosting informative workshops that highlighted the latest features of Apple products.
- Provided expert guidance on Apple products, empowering customers to make informed decisions while purchasing devices or accessories.
- Collaborated with cross-functional teams to develop innovative marketing campaigns that drove increased foot traffic into the store.
- Implemented effective merchandising strategies to optimize store layout and increase visibility of key products.
- Assisted customers in troubleshooting technical issues, fostering a positive brand experience.
- Cultivated long-term customer relationships through exceptional service and follow-up support.
- Conducted regular performance evaluations for staff members, offering constructive feedback that resulted in skill development and improved productivity.
Leasing Agent
KPM
07.2022 - 01.2023
- Proficiently managed property showings, applications, and lease agreements for potential tenants
- Successfully conducted thorough background and credit checks to ensure quality tenant selection
- Effectively resolved tenant disputes and maintained positive relationships with current residents
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
Customer Service Account Manager
Everbank Field
08.2012 - 01.2015
- Assisted in the development of marketing campaigns targeting specific demographics within the customer base that resulted in increased leads generated from those demographics.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined account management processes for improved efficiency and productivity.
- Served as a liaison between customers and other departments, ensuring seamless communication and timely resolution of issues.
Education
Associate of Science - MANAGEMENT,SPORTS
The University Of Alabama
Tuscaloosa, AL05-2016
High School Diploma -
Wolfson High School
Jacksonville, FL05-2011
Skills
- Customer Relations
- Proficient in Concurrent Task Management
- Experienced in Software Utilization
- Strategic Leadership
- Advanced Microsoft Typing
- Networking with Local Organizations
- Industry Knowledge
- Sales Technique Development
- Market Research Skills
- Accurate Account Verification
- Sales Data Evaluation
- Achieves Above-Standard Sales Results
- Deadline-Oriented Planning
- Client-Focused Sales Strategies
- Strategic Development
- Client Relationship Oversight
- Prospective Client Assessment
- Complaint handling
- Customer service
- Food safety
- Leadership trained
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 15 staff members.
Certification
- Certified Sommelier Examination – Court of Master Sommeliers, applicable to managers in establishments with extensive wine offerings.
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Languages
Spanish
Elementary
Timeline
Sales Consultant
ABC Liquor
08.2024 - Current
Bartender
Indulgence Bistro
02.2024 - 02.2025
Home Health Nurse
Senior's Helper
08.2023 - Current
Apple Solutions Consultant
Get Marketing Inc.
10.2022 - 01.2025
Leasing Agent
KPM
07.2022 - 01.2023
Customer Service Account Manager
Everbank Field
08.2012 - 01.2015
Dining Room Manager
Brookdale Senior Living
Lead Bartender/Cashier
Grub Burger Bar
Associate of Science - MANAGEMENT,SPORTS
The University Of Alabama
High School Diploma -
Wolfson High School
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