Tope Ogunbona
Duluth,GA
Summary
Highly organized and compassionate Patient Care Coordinator with proven experience in scheduling, client care coordination, and caregiver support. Skilled in ensuring smooth case management, maintaining client satisfaction, minimizing overtime costs, and ensuring continuity of care. Adept at using scheduling software, managing caregiver communications, and supporting families and patients through consistent, attentive service.
Overview
6
6
years of professional experience
Work History
Patient Care Coordinator
BrightPath Home Health Services
03.2021 - 04.2025
- Coordinate care for all clients on calendar and confirm caregiver coverage for all scheduled dates of service
- Communicate care expectations to caregivers and verbally brief all new caregivers before their first assignment
- Address and escalate client complaints to the Director of Operations when necessary, ensuring prompt resolution
- Document and communicate compliments and complaints from clients and their families to caregivers and staff, supporting service improvements
- Maintain continuity of care by minimizing the number of caregivers assigned to each case while controlling overtime expenses
- Manage the call log, updating communications about changes in client condition or service needs
- Accurately document all interactions in the scheduling software to ensure transparency and team awareness
- Schedule caregivers based on client location, diagnosis, experience needs, and availability
- Provide caregivers with client profiles, care expectations, typed directions, and diagnosis summaries
- Draft and send shift notification emails to caregivers; document all schedule changes, refusals, and caregiver call-outs
- Confirm caregiver clock-ins and proactively follow up if clock-out is missed
- Maintain complete and accurate caregiver and client files, including caregiver accomplishments and status changes reported to Human Resources
- Create and organize new client files, assessments, red folders, and address labels
- Manage client deactivation processes and file closures when services end
- Send regular reminders via email/text to caregivers to promote attendance and punctuality
Patient Care Coordinator
Sentara Healthcare
03.2019 - 02.2021
- Manage schedules for medical professionals and their patients
- Collect medical records and store them securely
- Solve challenges to help patients get the best care they can from our facility
- Facilitate referrals, authorizations, and service coordination based on coverage structures and member benefits
- Collaborate closely with Medical Directors, Physician Advisors, and Interdisciplinary Teams to present, refine, and discuss case management treatment plans
- Ensure compliance with state, federal, accrediting, and organizational regulations, policies, and procedures
- Provide support in resolving provider, claims, and service-related issues, assisting members and internal stakeholders as needed
Education
Bachelor of Science - Healthcare Administration
Auburn University
Auburn, AL01.2009
Skills
- Patient Care Coordination
- Scheduling & Calendar Management
- Client & Family Communication
- Caregiver Support and Onboarding
- Conflict Resolution & Escalations
- Scheduling Software (eg, ClearCare, AlayaCare)
- Documentation & Record Keeping
- HIPAA Compliance
- Team Collaboration
- Customer Service Excellence
Timeline
Patient Care Coordinator
BrightPath Home Health Services
03.2021 - 04.2025
Patient Care Coordinator
Sentara Healthcare
03.2019 - 02.2021
Bachelor of Science - Healthcare Administration
Auburn University
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