Topher Delgado
Aurora,CO
Summary
Dynamic and results-driven professional with extensive experience in all hospitality environments, excelling in customer service and team leadership. Proven track record in optimizing inventory management and enhancing customer satisfaction through effective training. Adept at fostering positive work environments and driving operational excellence, consistently achieving sales growth and employee engagement.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Store Manager
STARBUCKS COFFEE COMPANY
01.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Academy General Manager
CAVA
01.2019 - 05.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Spearheaded development of new market strategy, significantly enhancing brand recognition and customer base with innovative advertising campaigns.
- Promoted to one of only seven top-tier Academy GM’s in the company certified to train external upper management for new markets
- Spearheaded CAVA’s first ever conversion market in CO. Trained all management for Georgia, Texas & Carolina markets.
General Manager
The Olive
01.2016 - 12.2018
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
Dining Manager
California Pizza Kitchen
01.2013 - 12.2015
Dining Manager
BJ's Restaurant & Brewhouse
01.2010 - 12.2012
Bistro Manager
Courtyard by Marriott
01.2005 - 12.2009
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Team leadership
- Outstanding communication skills
- Team leadership and coaching
Certification
Certified Food Safety Manager
Timeline
Store Manager
STARBUCKS COFFEE COMPANY
01.2023 - Current
Academy General Manager
CAVA
01.2019 - 05.2022
General Manager
The Olive
01.2016 - 12.2018
Dining Manager
California Pizza Kitchen
01.2013 - 12.2015
Dining Manager
BJ's Restaurant & Brewhouse
01.2010 - 12.2012
Bistro Manager
Courtyard by Marriott
01.2005 - 12.2009
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