Topher Vent
Operations Development & Leadership
Mesquite,TX
Summary
Dynamic and versatile professional with extensive experience in operational management, customer success, project management, and team development. Skilled at optimizing processes, enhancing customer experiences, and driving measurable results in fast-paced environments. Demonstrated ability to lead cross-functional teams, implement strategic initiatives, and foster organizational growth. Committed to continuous improvement and delivering exceptional value.
Overview
11
11
years of professional experience
Work History
Retail Inventory Development Manager
The Mixon Group Holdings, LLC
Dallas, Texas
07.2023 - Current
- Established and managed day-to-day operations of a Shopify-based e-commerce business, achieving steady revenue growth.
- Designed and implemented customer lifecycle strategies to enhance engagement and retention.
- Streamlined inventory management processes, reducing upload and design times and improving product availability.
- Monitored product pricing and legal requirements.
- Conducted regular risk assessments to proactively identify potential issues, allowing for timely resolutions before impacting project timelines.
Corporate Retail Systems Manger
Omni Hotels & Resorts
Dallas, TX
10.2023 - 04.2024
- Provided remote troubleshooting and support for users.
- Created and maintained policy documentation on troubleshooting systems, detailing best practices and inherent goals.
- Responded to incidents quickly, troubleshot problems and corrected faults.
- Communicated with third party providers and business channel partners to maintain strong commercial alliances.
- Developed and delivered training programs to improve team performance and system utilization.
- Collaborated with cross-functional teams to implement solutions, reducing system errors by 20%.
- Managed systems infrastructure, overseeing logistical movement to maintain smooth operations and prevent equipment and skill deficits.
- Drafted change management policies to streamline introductions of new software and systems.
Retail Operations Manager
Starbucks
Houston, Texas
03.2014 - 10.2023
- Conducted performance evaluations for staff members, identifying areas of strength as well as opportunities for improvement and providing targeted coaching accordingly.
- Contributed to leadership team for implementing company policies and procedures.
- Improved customer satisfaction ratings with attentive service, prompt issue resolution, and proactive relationship building efforts.
- Analyzed operational expenses and cost of inventory to identify losses and developed strategies for increased profits.
- Developed a high-performing team through effective recruitment, training, and mentoring initiatives.
- Managed inventory control and stock levels by implementing accurate tracking systems and optimizing orders.
- Analyzed sales data to identify trends in consumer behavior, informing more effective merchandising strategies.
- Collaborated closely with other managers to exchange best practices in retail operations management and drive continuous improvement across the organization.
- Streamlined communication channels between departments within the store to facilitate seamless coordination on key tasks such as inventory replenishment and customer service resolution efforts.
- Set performance goals for each department within the store to ensure alignment with overall business objectives.
- Planned, directed, coordinated and assigned manpower to efficiently meet daily production requirements and goals.
- Enhanced store productivity by streamlining operational processes and implementing efficient work practices.
- Maintained high safety standards across the store through rigorous adherence to company guidelines and regular training initiatives for staff members.
- Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
- Reduced employee turnover from 240% to 42% by cultivating a supportive and engaging workplace culture.
- Supported human resources by responding to candidates and prescreening, interviewing and hiring team members.
- Championed a culture of continuous improvement within the team by encouraging open feedback, experimentation with new ideas, and learning from both successes and failures.
- Managed budgets effectively by monitoring expenses closely, identifying cost-saving opportunities, and allocating resources strategically.
Education
Bachelor of Science - Allied Health
Texas A&M University
College Station, TX 05.2001 -
PCI Healthcare - Medical Assisant
Dallas
TX 05.2001 -
Skills
- Process Improvement and Operational Efficiency
- Customer Success and Experience Optimization
- Project Management and Timeline Oversight
- KPI Development and Monitoring
- Team Leadership and Development
- Cross-Functional Collaboration
- P&L Management and Budgeting
- Coaching and Mentoring
- Knowledgebase Development
- Conflict Resolution & Escalation Strategic Planning and Execution
- Onboarding Proficiencies
Accomplishments
- Successfully managed multi-unit operations, leading to consistent revenue growth and operational efficiency.
- Reduced turnover from 240% to 42% by cultivating a supportive work environment and implementing innovative hiring strategies.
- Achieved 10-15% annual revenue growth for five consecutive years by introducing process improvements and customer engagement initiative
- Enhanced customer satisfaction by driving a 500% improvement in key metrics over two years and maintaining a top 10 ranking in the South-Central region.
- Collaborated with cross-functional teams to develop and implement standardized operational procedures, improving inventory tracking and reducing errors by 20%.
Awards
SPIRIT OF STARBUCKS: Recognized for making exceptional contributions to partners, customers, and the community while embracing the Starbucks mission and values. Recipients are true champions of the Starbucks Culture. Chosen by senior level leadership for my participation and contribution to the Time Savings Innovation Challenge.
Timeline
Corporate Retail Systems Manger
Omni Hotels & Resorts
10.2023 - 04.2024
Retail Inventory Development Manager
The Mixon Group Holdings, LLC
07.2023 - Current
Retail Operations Manager
Starbucks
03.2014 - 10.2023
Bachelor of Science - Allied Health
Texas A&M University
05.2001 -
PCI Healthcare - Medical Assisant
Dallas
05.2001 -
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