Topika Pugh
Bainbridge,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Knowledgeable Certified Medical Assistant with exceptional background over 2+ years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Capital Health Plan
Tallahassee, FL
11.2022 - Current
- Educated patients about medications, procedures and physician's instructions.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Incorporated outside records into charts and EHR.
- Cleaned and maintained medical equipment following procedures and standards.
- Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Assisted back office patient processes to reduce office wait times.
- Administered injections under the direction of a physician or nurse practitioner.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Provided support to physicians during consultations by recording patient histories accurately and documenting treatment plans accordingly.
- Contributed to office operations by triaging patients by severity of medical complaint.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Collected urine samples from patients for drug screens or pregnancy tests when necessary.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Completed day-to-day duties accurately and efficiently.
- Collected, labeled and stored laboratory specimens properly prior to testing.
Certified Medical Assistant
CDR Maguire Health
Tallahassee, FL
08.2021 - 11.2022
- Educated patients about medications, procedures and physician's instructions.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Administered medications under physician's supervision.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Incorporated outside records into charts and EHR.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Cleaned and maintained medical equipment following procedures and standards.
- Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Supported administrative staff by processing payments.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Administered injections under the direction of a physician or nurse practitioner.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
Department Manager
Walmart
Bainbridge, GA
09.2016 - 09.2021
- Organized quarterly meetings with senior management to review departmental goals and objectives.
- Performed opening and closing duties as part of management team and handled cash management.
- Worked closely with sales associates to complete tasks.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Ensured compliance with all safety regulations in the workplace.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Handled shift overstock, restocking and inventory control.
- Monitored daily sales figures to track trends in customer buying behavior.
- Participated actively in strategic planning sessions with top executives from different divisions.
- Identified training needs among staff members and organized relevant workshops accordingly.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Followed safety protocols and company processes and procedures.
- Conducted regular performance reviews to monitor progress of individual employees.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Reviewed completed work to verify consistency, quality and conformance.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
Customer Service Representative
Taurus International MFG
Bainbridge, GA
09.2019 - 08.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Supported sales team members to drive growth and development.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Answered inbound calls, chats and emails to facilitate customer service.
- Improved customer service wait times to mitigate complaints.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Production Worker
Tyson Foods
Camilla, GA
03.2011 - 12.2016
- Inspected product quality prior to packaging and shipment.
- Communicated with team members regarding tasks assigned during shift.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Assisted in setting up production lines for manufacturing processes.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Kept operations area neat and orderly to minimize obstacles.
- Monitored production line operations to ensure efficiency and accuracy.
- Produced quality products by palletizing, packaging and assembling finished items.
- Ensured proper labeling of completed products before shipping out.
- Recorded inspection results after production runs.
- Cleaned up work area at end of shift to maintain safe working environment.
- Reported any issues to supervisor immediately for resolution.
- Followed safety protocols while operating machines and equipment.
- Separated products according to weight, grade and size of material to produce final product.
General Manager
Hardee's
Bainbridge, GA
05.1999 - 02.2011
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Mitigated business risks by working closely with staff members and assessing performance.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Administered employee discipline through verbal and written warnings.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education
High School Diploma -
Early County High School
Blakely, GA05-2002
Some College (No Degree) -
Bainbridge State College
Bainbridge, GASkills
- Inventory and Supply Management
- Clinical Applications
- HIPAA Compliance
- Medical Terminology
- Patient Documentation
- Inventory Management
- Vital Sign Monitoring
- Patient Assessments
- Patient Scheduling
- Specimens Collection and Processing
- Patient-Focused Care
- Patient Flow Management
- Procedure Assistance
- Phlebotomy
- Conflict Resolution Abilities
- Direct Patient Care
- Pipetting
- Customer Service
- First Aid
- Preparing Specimens and Samples
- Understands Medical Procedures
- Team Management and Supervision
- EKG Set up and Monitoring
- Certified in Basic Life Support (BLS)
- Venipuncture and Phlebotomy
- Stocking Supplies
- Reliable Transportation
Certification
- Certified Medical Assistant
- Phlebotomy Technician Certification
Languages
English
Professional
Timeline
Certified Medical Assistant
Capital Health Plan
11.2022 - Current
Certified Medical Assistant
CDR Maguire Health
08.2021 - 11.2022
Customer Service Representative
Taurus International MFG
09.2019 - 08.2021
Department Manager
Walmart
09.2016 - 09.2021
Production Worker
Tyson Foods
03.2011 - 12.2016
General Manager
Hardee's
05.1999 - 02.2011
High School Diploma -
Early County High School
Some College (No Degree) -
Bainbridge State College
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