Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Topon Rodrigues

Silver Spring,MD

Summary

Dynamic Assistant Manager with proven expertise at Arby's Restaurant in enhancing team performance and driving customer satisfaction. Skilled in payroll administration and problem-solving, I successfully implemented training programs that improved employee effectiveness and operational compliance, resulting in a notable increase in customer loyalty and service quality.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assistant Manager

Arbys Resturant
Alexandria, VA
04.2024 - Current
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Managed customer service inquiries and complaints in a timely manner.
  • Communicated regularly with customers to gain insights into their needs.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Ensured compliance with safety regulations and company policies.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Operated equipment and machinery according to safety guidelines.
  • Worked effectively in team environments to make the workplace more productive.

Manager /Restaurant Owner

/ America's best wing
Bladensburg, MD
01.2021 - 10.2023
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Negotiated contracts and agreements with vendors and suppliers to reduce costs.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Directed recruitment, hiring, and training of new staff members.
  • Led a team of XX employees, ensuring high productivity and excellent customer service.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Received and scheduled food and beverage deliveries, checking delivery contents to verify product quality and quantity.
  • Assisted staff by serving food and beverages or bussing tables.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Assistant Server

Trump International Hotel
Washington D C, DC
10.2017 - 07.2018
  • Set up food and beverage trays and carts in anticipation of incoming orders.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Pushed wheeled carts to sort items at ware wash area.
  • Cleared dishes after courses for prompt table maintenance.
  • Followed proper safety guidelines when handling food and beverages.
  • Assisted servers with monitoring tables for customer satisfaction, quality and additional service.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Informed customers of daily specials and menu items.
  • Greeted customers warmly upon arrival.
  • Served food and beverages to patrons and confirmed complete orders.
  • Set up tables and chairs for parties and large groups.
  • Responded to ad hoc cleaning duties at end of shift.

Education

Computer Support Technician

Bright Wood College
Beltsville, MD
03-2015

High School Diploma -

Saint Nicholas
Dhaka
10-2008

Skills

  • Payroll administration
  • Shift scheduling
  • Team building
  • Operational compliance
  • Problem solving
  • Complex Problem-solving
  • Communication skills
  • Emergency response
  • Staff management
  • Cost reduction
  • Team leadership
  • Continuous improvement
  • Professionalism
  • Business development

Certification

ServSafe Certified - Valid till 11/10/2027.

TAM -(Technic of Alcohol management)

Timeline

Assistant Manager

Arbys Resturant
04.2024 - Current

Manager /Restaurant Owner

/ America's best wing
01.2021 - 10.2023

Assistant Server

Trump International Hotel
10.2017 - 07.2018

Computer Support Technician

Bright Wood College

High School Diploma -

Saint Nicholas

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Topon Rodrigues