Topu Gomes
Germantown,MD
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
5
5
years of professional experience
Work History
General Manager
Dominos Pizza Inc.
College Park, MD
10.2020 - Current
- Created schedules and monitored payroll to remain within budget.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Guided management and supervisory staff to promote smooth operations.
- Led employee evaluations with constructive feedback to boost performance.
- Prepared staff work schedules and assigned team members to specific duties.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Recruited, interviewed and hired qualified staff for open positions.
Crew Member
Dominos Pizza Inc.
Silver Spring, MD
09.2018 - 10.2020
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Wiped down tables and equipment, swept and refilled stock.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Assisted management with inventory control and stock ordering.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Resolved customer complaints in a professional manner.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Checked expiration dates on all products before serving them to customers.
Education
BBA - Hospitality Administration And Management
Daffodil International University
Dhaka, Bangladesh06.2010
High School Diploma -
St Nicholas High School
Gazipur Bangladesh06.2004
Some College (No Degree) - Hospitality Administration And Management
Notre Dame College
Dhaka, BangladeshAccomplishments
- Received nominee Manager of the year (2022)
- Rookie manager nominee (2021)
- Manager of the period awards for ten times
- Received five star twice for Dominos Corporate Inc
Timeline
General Manager
Dominos Pizza Inc.
10.2020 - Current
Crew Member
Dominos Pizza Inc.
09.2018 - 10.2020
BBA - Hospitality Administration And Management
Daffodil International University
High School Diploma -
St Nicholas High School
Some College (No Degree) - Hospitality Administration And Management
Notre Dame College
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